Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Introduction
00:00 • 3min
How to Implement a New Zone Model for Helsinki Region Transport
03:21 • 4min
The Transformation of Helsinki's Customer Centric Vision
07:11 • 4min
The Importance of Understanding the Customer and Their Challenges
11:28 • 3min
How HSL Changed the Way Customers Travel
14:00 • 2min
How to Create a New Vision for Customer Service
15:54 • 2min
How to Communicate the Value of the New Zone Model
18:18 • 5min
The Transformation From Old Models to New Models
23:15 • 2min
The Benefits of a Long-Term Partnership
25:21 • 6min
How HSL Helped Launch the New Zone Model
30:57 • 2min
The Challenges of Launching a New Zone Model
33:20 • 2min
The Challenges of Long-Term Partnerships
35:02 • 2min
Affinity Mapping for Service Design
37:30 • 2min
How to Use Machine Learning to Cluster Open Feedback
39:25 • 3min
The Importance of Communication in Transportation Design
42:18 • 5min
How HSL and HSL Made a Difference in One Partnership
47:20 • 2min