#49 - Innovating public transport with Lotta Julkunen
Service Design Podcast
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How to Use Machine Learning to Cluster Open Feedback
iANA reads uses machine learning to clusterize kind of open feedback and we ended up creating this tool. Alan was present as a service design partner within this project but then at some point you guys made the decision like oh maybe we can build our own product, he says. "We started developing something without like fully understanding like fully understanding what the outcome will be" iANA reads is an automated system that works online with with survey tools.
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