The Benefits of a Long-Term Partnership

How did you go from these new challenges then to yeah new solutions? Well I can probably give you a couple of examples of this but if we continue to talk about the zone model one of the things that needs that popped up was that there's a lot of drivers who need to answer questions from customers so end customers would go up they jump on the bus and ask them like oh I'm going here and here like what zone is that on. And suddenly the bus driver would have to kind of understand where that route goes and when the chain the zone changes and all this. The benefit of having this long-term partnership was that we weren't just doing the CX trainings or saying like