#49 - Innovating public transport with Lotta Julkunen
Service Design Podcast
00:00
The Transformation of Helsinki's Customer Centric Vision
HSL started with a service design specific scope project. The ticketing and the products in Helsinki region had been based on which city or municipality are visiting. HSL also works in a political environment because of this public transport function. It's interesting to work in that environment as a service designer, like how do we ask users for their feedback?
Play episode from 07:11
Transcript
