Service Design Podcast Episode 2: Service design for governments by Simone Carrier from FutureGov
Sep 21, 2016
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WhatsApp Beats Slack Overseas
- Simone used WhatsApp voice messages for remote collaboration in the UAE where Slack failed.
- Personal, trust-building communication proved essential for effective teamwork across cultures.
Integrated Design Teams
- FutureGov integrates service, organizational, and product design from project start.
- This holistic approach ensures user needs meet organizational readiness for successful implementation.
Use Work-in-Progress Reviews
- Hold multiple 'work in progress' sessions with wider and external teams during your project.
- Use fresh eyes to challenge your work and improve quality consistently.