Episode 2: Service design for governments by Simone Carrier from FutureGov
Service Design Podcast
00:00
How to Build Trust With People
RATI citizens in the UAE were asked to design service improvements based on their life events. The project was a mixture of delivering ideas and implementing some ideas for service redesigns, but also building new capabilities. "We had two different ways, I guess, to collaborate," says Tarek Ayoob from RATI's Dubai office. 'The more over there, the more personal the contact was, the better was our collaboration'
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