Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Introduction
00:00 • 2min
How to Be a Better Podcaster
01:48 • 2min
How to Be a Great Thought Leader
04:04 • 2min
The Importance of Journey Mapping for Service Design
05:44 • 2min
The Importance of Journey Maps in Agile Design
08:09 • 3min
The Benefits of Using Patients Like Me
10:44 • 2min
The Importance of Connecting With Peers When You Have a Health Condition
12:41 • 2min
How to Approach Different Touchpoints From a Website Perspective
14:26 • 2min
The Power of Bringing People Along on Research on Journey Mapping
16:22 • 3min
How to Use Journey Maps Successfully
19:00 • 3min
The Role of VP of User Experience
21:45 • 2min
The Importance of Culture Change
23:21 • 6min
How to Write a Second User Experience Leadership Book
29:15 • 2min
Journey Mapping: A Safe Card to Play
31:13 • 2min
The Importance of Engaging People in User Research
33:13 • 2min
How to Pair Up With a UX Designer
34:52 • 3min