The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom IBM's Arin Bhowmick on designing ethical AI
Jul 15, 2021
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
Introduction
00:00 • 3min
What's Your Role in IBM?
03:07 • 3min
Good Design Is Good Business
05:39 • 4min
Can There Be Atention There?
09:19 • 3min
Doyouthi Design Has Changed in the Enterprise?
11:59 • 2min
Designing for a I?
14:13 • 2min
Using a Research Team in Product Design?
16:06 • 5min
Is Research Crucial for Product Development?
20:50 • 3min
Speculative Design
23:34 • 2min
Building Trust in Design Processes
25:13 • 2min
Is Explanability Necessary for Ethicala?
26:54 • 3min
The Importance of Trust in a I Systems
29:42 • 3min
How to Manage Tot Risk in a I System?
32:46 • 2min
Is There a Maintenance Cost Associated With a I?
34:35 • 2min
Is the a I in Ten Years on the Line?
36:15 • 2min
The Importance of Transparency in the Design of a Bot
38:20 • 2min
Designing for a I?
40:00 • 3min