The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

IBM's Arin Bhowmick on designing ethical AI

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

00:00

Can There Be Atention There?

Can things be overdesigned? Can they be underdesigned? Does there ever any tention? Or would you kind of say, no, you know, these two things should always be completely aligned. And i think that was the essence of the cod can there be atention there? I mean, so ii i, i really like the way you sat that up, which is, ta, we, we're trying to achieve busines ajectos. We're trying to solve the users problem. An thot to that extent, cood, design is good. Buti wi amis to say that there isn't atention, and maybe thet tension is a good thing.

Play episode from 09:19
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app