The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

IBM's Arin Bhowmick on designing ethical AI

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Speculative Design

R, yeah, goo, good question. I would say that because we have this design thinking frame work, and one of the part is to emphasise the fact that everything is a prototype. We expectit to evolve over time. And hense, we try not to get too overly emotionally attached to a specific idea of caught. Maybe 20 percent of our initial ideas get into product, and that's a pretty good hitrate.

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