The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Form specialist Caroline Jarrett on designing surveys that work

Jun 30, 2022
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Episode notes
1
Introduction
00:00 • 6min
2
How Do You Define a Survey?
05:42 • 2min
3
How Do You Design a Questionair?
07:25 • 4min
4
Catching People in the Moment
11:39 • 2min
5
Don't Ask Everybody, You Know?
13:24 • 2min
6
Are You Asking One Person the Right Question?
15:53 • 3min
7
Is Feedback Using Surveys to Manipulate Customers?
18:47 • 2min
8
The Future of Business Is Engagement
20:34 • 2min
9
Intercom Ducom Ford Slash Surveys
22:37 • 2min