The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Form specialist Caroline Jarrett on designing surveys that work

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Don't Ask Everybody, You Know?

When you're asked after the fact, that's my the most typical way people try and find people. And again, pro tip, don't ask everybody. If you're going to use a list, try and make it clear why that person's exact feedback this week is more important. Could you remember the title perhaps of any recent email that you've had of that nature? It just shows how unmemorable they are.

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