The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Form specialist Caroline Jarrett on designing surveys that work

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Are You Asking One Person the Right Question?

Survey methodologists try and do the smallest sample they can consistent with actually being able to get good quality results. Getting the question in front of the right people and asking questions using familiar words in familiar ways really, really help good quality Results. The that kind of leaves us on to the actual questions. Aha, dear. So i see your memory is not as bad as your clothesaaa, a, a court, no, absolutely. I mean, sometimes i think people can yo ow ise this sort of thought process going through colleagues and clients all the time. It's like someone in a senioret roll or something says, we need to find out about our customers. Great

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