Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai With Holiday season 2023 just around the corner, Dajana Gajic Fisic, Head of e-commerce fraud & risk management for JD Sports North America (previously Finish Line), joins Fraudology to share some of her strategies to prepare for the biggest sales quarter of the year in retail.While not all online companies earn 50%+ of their revenue in Q4, retailers with popular consumer goods, electronic gift cards, and subscription packages are preparing for late nights & early mornings. And for fraud-fighters, more sales + more demand = more fraud risks. Especially for a Holiday season during an economic downturn.In addition to talking about what the holidays can mean for fraud-fighting, Dajana also shares some of her top tips for fraud-fighting in the holiday season. She also talks about why she removed all manual review functions from her team and how she was able to do this with great confidence. And she also talks about the topic she first discussed on Fraudology back in January 2022, working closely with cross-functional teams and demonstrating the value & knowledge within the fraud department to leadership.To watch Dajana's talk on "Preparing for the holidays in retail fraud" for the CNP Summit Series last month (for free), follow the instructions found on their site here:https://www.cnpvirtualsummit.com/global/en-us/access-virtual-summit.htmlTo connect with Dajana on LinkedIn (No solicitations, please): https://www.linkedin.com/in/dajana-gajic-fisic/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Karisse picks up where she left off on last week's part 1 of "The Anatomy of Account Takeovers". She dives into the stages of an ATO, and the various ways that bad actors will exploit those stages to access a legitimate user's account. She then talks about the different 3rd party technologies, as well as internal solutions that are commonly being used to detect & defend against ATOs within all verticals of online companies. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Two weeks ago, Hailey Windham (Financial Crimes Investigations Officer for SAFE Federal Credit Union) joined Fraudology to talk about the innovative programs she has implemented to spread fraud & scam awareness & training within her organization and community. And today, you get to hear a live example of one of the most successful programs she started: An internal podcast for SAFE Federal Credit Union employees called "The TEA" (TEA = Training, Education & Awareness)It's one thing to hear ABOUT something, it's another to hear an actual example; hopefully this episode helps inspire you to find creative ways to educate others in your company about the importance of scams targeting your customers/members and your organizationYou'll also learn how social engineering scams targetting consumers under the guise of "Secret Shopper programs" operate; as well as the experience for the victim, the retailer (via gift card purchases), as well as the experience/impact on the consumers' financial institution.To connect with Hailey on LinkedIn:https://www.linkedin.com/in/hailey-windham-cfcs-0603b01ba/

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai With so many reports of a sudden spike in account takeover attacks recently, Karisse provides a deep dive into this method of committing fraud. When did this online attack method begin? What is needed to commit them? What are some of the motivations for using this method of gaining access to online platforms?How should you begin to diagnose a particular attack vector/MO to determine ways to identify them, as well as block them from occurring?What different types & motivations of ATOs do different business types often experience? (e-commerce, marketplaces, Fintech, Crypto, Financial Institutions, etc.)Pt will be released next week where Karisse will talk about the necessary stages of an account takeover, the different points in the account log-in and through the order/transfer process where detection & prevention methods can be applied, and some of the most used strategies & types of technology to identify & block ATOs in your system in the future. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Account takeover is a familiar threat to all businesses that encourage customers to establish online accounts. Its advent enabled fraudsters to operate with impunity once they had illegally obtained data to access someone’s account. Over the years, fraud pros have come up with different ways to identify and stop ATOs. But, as with other types of attacks, fraudsters constantly alter their tactics and innovate, finding new ways to leverage old attacks. In this replay of a popular panel session for the CNP Virtual Summit Series, moderated by Karisse, Mike Lewis (Head of Engineering & ML for Risk at Square), and Shawn Colpitts (Senior Fraud Investigator for Just Eat Takeaway) will share the most recent developments that have changed the way bad actors are accessing, using and monetizing online customer accounts.These experts shared so much in less than an hour, from how ATOs attack methods have changed in the last few years, some of the reasons why they're scaling so quickly, along with innovative detection & prevention methods from additional layers of technology to process adaptations, to advanced Machine Learning algorithms. Additionally, Mike introduces the term "Targeted friction" as a way to only apply friction in the cases of outliers, instead of an entire group of customers. Links:To watch/learn from other sessions hosted by the CNP Virtual Summit Series:https://www.cnpvirtualsummit.com/To read the article by David Press, for Airbnb's technical blog:https://medium.com/airbnb-engineering/fighting-financial-fraud-with-targeted-friction-82d950d8900eTo connect with Mike Lewis, at Square:https://www.linkedin.com/in/mjlewis/To connect with Shawn Colpitts at Just Eat Takeaway:https://www.linkedin.com/in/thefraudelist/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In the second half of Karisse's conversation with Hailey Windham, Hailey shares one of her biggest passions: spreading fraud awareness information within her organization, as well as her community and beyond. While in some organizations, it can seem like no one would be interested in learning about fraud & scams targetting their customers and/or the financial institution that she works for, Hailey has witnessed just the opposite.In July 2021, Hailey launched an internal podcast for her credit union titled "The Tea" (Training, Education, and Awareness); this once-a-month audio file is uploaded to the company intranet for any employee to listen to. And the success stories of fraud scams avoided have been overwhelming!The Podcast also allows leadership & cross-functional departments to better understand the vastness of Hailey's role as the "Financial Crimes Investigator" as she provides informational tidbits and demonstrates how so many other departments intersect with fraud in one way or another.Hailey has also started working with the Governor of South Carolina & others in her state government to include spam & fraud prevention awareness in within new education curriculum, as well as to recognize International Fraud Awareness WeekHailey also shares advice for fraud-fighters who are worried their leadership will turn down requests to creatively share preventative information about fraud/scams, and encourages everyone to share what trhey can. To enroll your company to be a part of the International Fraud Awareness Week hosted by the ACFE, click on "Sign Up To Support" (it's free): https://www.fraudweek.com/supporting-organizationsTo connect with Hailey on LinkedIn (No solicitations please): https://www.linkedin.com/in/hailey-windham-cfcs-0603b01ba/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai For many anti-fraud departments, it can often feel like the rest of the company doesn't understand your purpose, value, or impact. The team may seem isolated from the rest of the business that is focusing on traditional tasks & goals, while the duties of a fraud department can be unpredictable, seem secretive, and the opposite of customer-focused. (Not to mention the two words heard often: "Cost Center".But, in her most recent role at SAFE Federal Credit Union, Hailey Windham set out to change that. In the first half of her conversation with Karisse this week, Hailey will share:How she first got started in anti-fraud in the banking/financial institution space, and why it's become more of a passion and a mission than a "j-o-b".The steps she took to start to learn more about the impact & intersections with fraud that other departments had throughout the company, how she used those lessons to implement new processes to create a more holistic approach to fraud prevention, and how these processes have led to better customer education and scam prevention throughout their organizationHow getting non-fraud-focused employees involved in identifying & reporting suspicious activity has led to higher morale, more empowerment, and fewer members victimized by fraud & scamsPart 2 will be released on Thursday & it's not to be missed! Hailey will share how & why she created an internal podcast for her company, the expected & hidden benefits of providing multiple opportunities for fraud education & collaboration within the organization, why she is expanding her reach outside of her credit union and into the community & even within her state of South Carolina. And, she'll also share suggestions for fraud-fighters who may want to pilot similar initiatives as she has, and they advice she would share if you're unsure your company would be as supportive to these ideas as her employer has been.To connect directly with Hailey (no solicitations please!): https://www.linkedin.com/in/hailey-windham-cfcs-0603b01ba/To check out Hailey on the Sumter County 20 under 40 list, (just announced yesterday!): https://www.theitem.com/20under40/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Account Takeovers are continually a hot topic in online fraud-fighting. Just when companies think they have the right layers for detection & prevention, more adaptions of ATOs are created. Often, understanding the root cause of a specific ATO attack, along with other factors such as motive, methods, and behavior within the account can help a company diagnose the cause, and identify solutions to identify & block damage made on "hacked" consumer accounts.On this episode, Karisse dives into how to identify one specific source of an ATO spike; when login credentials are exposed at another online company. What companies will be targeted first and what ways to verify this cause with outside sourcesCommon ways these ATOs can be identified and additional controls to consider to deploy during a large-scale ATO attackWhy this topic was one that Karisse thought was important to dive into this week and what to look out forFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai How can Fraudollogy improve? Take our listener survey!www.1uap3fykomx.typeform.comThree weeks ago, Karisse provided an updated version of the popular episode recorded in 2019 titled "Merchants are from Mars, Vendors are from Venus" (episodes released Sept. 20 & Sept. 22, 2022). But, in fairness, both Part 1 and Part 2 were more focused on talking about vendor behavior that often causes more harm than good to the Vendor's reputation with merchants (buyers). Fraudology listener and returning guest Gil Rosenthal got to thinking about the advice he would provide to FraudTech buyers, as a former buyer of fraud technology. When Karisse received Gil's seven-point list of advice for buyers, she asked Gil to come back to Fraudology to talk about these together. They also talk about:Gil's month-long vacation on three continents, and the fraud-related epiphany he had while exploring IrelandSuggestions for anyone who is tasked with selecting the fraud vendors to speak to and/or to partner with; from asking the right questions, speaking with your peers, selecting the right partner, contracts & pricing, and how to present to leadership why the solution is necessaryTo connect with Gil on LinkedIn:https://www.linkedin.com/in/gil-rosenthal/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai How can Fraudollogy improve? Take our listener survey!1uap3fykomx.typeform.comEveryone has a week or two where the stress of it all is too much. Karisse has had one of those weeks. So, this is a shorter episode than usual. But, in the spirit of "Halloween" (where it's celebrated), she provides one of her favorite analogies for how online companies should approach fraud. Article referenced re: Zombies vs. Dragons in fraud:https://news.cardnotpresent.com/news/fraud-is-a-zombie-not-a-dragonFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.