"Fraud Must Make Friends" Pt. 1 w/ Hailey Windham (SAFE Federal Credit Union)

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For many anti-fraud departments, it can often feel like the rest of the company doesn't understand your purpose, value, or impact. The team may seem isolated from the rest of the business that is focusing on traditional tasks & goals, while the duties of a fraud department can be unpredictable, seem secretive, and the opposite of customer-focused. (Not to mention the two words heard often: "Cost Center".

But, in her most recent role at SAFE Federal Credit Union, Hailey Windham set out to change that. In the first half of her conversation with Karisse this week, Hailey will share:

• How she first got started in anti-fraud in the banking/financial institution space, and why it's become more of a passion and a mission than a "j-o-b".
• The steps she took to start to learn more about the impact & intersections with fraud that other departments had throughout the company, how she used those lessons to implement new processes to create a more holistic approach to fraud prevention, and how these processes have led to better customer education and scam prevention throughout their organization
• How getting non-fraud-focused employees involved in identifying & reporting suspicious activity has led to higher morale, more empowerment, and fewer members victimized by fraud & scams

Part 2 will be released on Thursday & it's not to be missed! Hailey will share how & why she created an internal podcast for her company, the expected & hidden benefits of providing multiple opportunities for fraud education & collaboration within the organization, why she is expanding her reach outside of her credit union and into the community & even within her state of South Carolina. And, she'll also share suggestions for fraud-fighters who may want to pilot similar initiatives as she has, and they advice she would share if you're unsure your company would be as supportive to these ideas as her employer has been.

To connect directly with Hailey (no solicitations please!): https://www.linkedin.com/in/hailey-windham-cfcs-0603b01ba/

To check out Hailey on the Sumter County 20 under 40 list, (just announced yesterday!): https://www.theitem.com/20under40/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.