Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai 2022 has been a pivotal year for change in tactics, bad actor resources, and the overall landscape of online fraud. It was also a year of change for the fraud prevention industry as tech companies went from enjoying a "bull" to a "bear market", resulting in large numbers in lay offs, a reduction in budgets, and overall expectations of doing more with less.The combination of bad actors being over-resourced, and fraud departments being under-resourced has already caused a lot of stress. And, there's no sign of the economy bouncing back to Q1 2022 levels anytime soon. So, what can be learned from some of the most defining moments for online fraud in 2022? Return Fraudology guest Gil Rosenthal joins Karisse for the final new episode of 2022 to talk about all of the above and much more as we look to end one year, and begin another. To connect with Gil and/or request more information on his Fintech Risk/Credit advisory services: https://www.linkedin.com/in/gil-rosenthal/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Card testing is one of the necessary evils of credit card fraud. And, since 2019, card testing online has increased over 100%. And recently, several Fraudology listeners have reported seeing a higher volume of card testing attempts on their systems than usual.In this episode, Karisse provides a deep dive on card testing. What it is, how it's done, ways to identify & stop it, and why it has been increasing over the last few years. Additionally, Karisse shares some listener thoughts about last Thursday's episode.To read the article mentioned on today's episode, written by Stripe regarding a carding attack that occurred against Stripe merchants (mostly small businesses & charities):https://stripe.com/newsroom/news/card-testing-surgeFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai After an unexpected trip to care for two toddlers this week, Karisse observed 3 ways that online fraudsters are a lot like toddlers, and how those of us who are charged with keeping Fraudsters "in check" can be ready for whatever they throw at us (the same way you need to be when parenting or caring for children under age 5!)Karisse also provides updates on the recent coordinated & sophisticated attack targeted online retailers (and now online websites that just sell their company's gift cards). She also reiterates how this specific group continues to wreak havoc on online merchants while often exploiting the specific 3rd party provider each retailer relies on for transaction risk analysis, and how each fraud provider is tackling this in their own way, providing a lot of lessons in which approaches are most successful. And lastly, Karisse talks about a method of online fraud that is being talked about often by online merchants & other companies that process online payments (like PSPs, Payment Facilitators, etc): Card testing. While this will be the main topic for next Thursday's episode, Karisse provides high level information to alert those companies that are often most targeted by this method of fraud attack what to watch out for. To read the article mentioned on today's episode published by Stripe titled "How Stripe Responded to a Recent Wave of Card-Testing Attacks":https://stripe.com/newsroom/news/card-testing-surgeFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Note: This episode is marked explicit due to sensitive topics including child exploitation and human trafficking/modern slavery. This topic is very important, but a little different for Fraudology.Online fraud-fighters are acutely aware of the financial cost of online/financial fraud to their company or financial institution. Reducing that cost is a main goal of the job. But, how often do we think about collateral crimes that are often either funded by or cause a need to commit fraud or money laundering online?On today's timely episode, Ian Mitchell returns, along with another integral leader at The Knoble, Terry Schappert to talk about two of the biggest types of fraud-related crimes that have a human cost associated. While these are tough subjects to talk about, there is no doubt that these associated crimes are on the rise. Especially as they relate to online fraud.Ian & Terry will also share exciting outcomes from the Knoble's recent and rewarding project, "Project: Umbra". It is amazing what can happen when fraud-fighters get together!For more information about joining the community for The Knoble: https://www.theknoble.com/To connect directly with Ian Mitchel: https://www.linkedin.com/in/iantmitchell/To connect with Terry Schappert: https://www.linkedin.com/in/terry-schappert-03a7539a/To read more about the connection between Human Trafficking/Human Slavery and online fraud: Pro Publica: https://www.propublica.org/article/human-traffickers-force-victims-into-cyberscamming?utm_source=sailthru&utm_medium=email&utm_campaign=majorinvestigations&utm_content=featureBlog article by analysts at Nefture: https://medium.com/nefture/cyber-slavery-a-multi-billion-crypto-scam-industry-the-chinese-mob-1e8cbe6566ffFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Continuing the conversation from Tuesday's episode, Karisse & guest Shoshana Maraney discuss the factors that allow this particular organization to be as sophisticated & large as they are. Unfortunately, that will lead to some dark conversations about the cruelty in some parts of the world, and how this impacts financial & online fraud more than ever before. In the intro, Karisse provides a few more updates on the landscape of online fraud from the last few days. It is becoming more clear than ever that this is not the online fraud ecosystem of 2021....we are in new, uncharted territory.To connect with Shoshana, the brilliant freelance marketing strategist & writer for fintech & fraudtech: https://www.linkedin.com/in/shoshana-karin-maraney-26758736/To read the reports that were mentioned on MSHT (Modern Slavery/Human Trafficking), they can be found here:Pro Publica: https://www.propublica.org/article/human-traffickers-force-victims-into-cyberscamming?utm_source=sailthru&utm_medium=email&utm_campaign=majorinvestigations&utm_content=featureBlog article by analysts at Nefture: https://medium.com/nefture/cyber-slavery-a-multi-billion-crypto-scam-industry-the-chinese-mob-1e8cbe6566ffFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai This episode was released as soon as possible due to the time-sensitive nature & importance for all fraud-fighters to know.In the last week, Karisse & a group of online retailers put together the pieces of a complex puzzle they've been trying to understand for weeks. And the bigger picture is mind-blowing. It shows that at least one large organized crime ring is more coordinated, knowledgeable, and targeted in its attack methods than CNP merchants have ever seen.This group of dedicated fraud-fighters has worked together to identify the general group that is behind these coordinated attacks, the unprecedented sophistication, and the brutal reason they've been able to scale so big, so quickly. On today's episode, fraud expert & co-author of O'Reilly Publishing's "Practical Fraud Prevention" book, Shoshana Maraney joins Karisse to share as much (general) information as possible, and why this massive fraud ring is a sign that online fraud prevention is changing. -And not in a "good" way. And, even more importantly, the fraud prevention industry in all verticals needs to be ready for more organized attacks like this. Part 2 of this conversation will be published on Thursday, Dec. 1. Be sure to subscribe to Fraudology on your favorite podcast app to be alerted when that episode & all future episodes will be released!To connect with Shoshana on LinkedIn:https://www.linkedin.com/in/shoshana-karin-maraney-26758736/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Fraud-fighters are often so focused on their "mission", that they sometimes need to be reminded to take a break and enjoy a little bit of levity. So, on this holiday week (in the US) and the "unofficial" start of the holiday shopping (and fraud) season for online retailers, this week, Karisse shares with you the answers she received when she asked fraud-fighters to finish this sentence: "You might be a fraud-fighter if...".The answers change from serious to funny, and if you're a fraud-fighter, or know many of them, most of the answers will be relatable. From how fraud-fighters approach life, interact with family & friends, their in-store and online shopping habits....everything is impacted by the lessons they learn in their career. Ultimately, they know that "if it sounds to good to be true....it is" and "to suspect everyone. always."Separately, if you are an online retailer and would like to request written information about the unprecedented fraud attack on retailers with websites in the US as Karisse described at the beginning of this episode, send an email to infor@chargelyticsconsulting.com with the subject line "Retail Fraud Info" to request this information. For the sake of keeping some indicators private, this detailed information will only be sent to retail merchants using their email address on their verifiable company email domain.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai The crypto world has been rocked by major shakeups & revelations over the last 2 weeks. How did FTX go from the World's # 2 crypto exchange w/ Superbowl ads, the naming rights to a professional sports arena, celebrity endorsements, etc... to bankrupt in 2 weeks? It's a crazy story! And one that anti-fraud, compliance, Trust & safety & governance teams for all areas of the internet can and should learn from. Crypto Compliance expert Stephen Sargeant, founder of Airdropd, a crypto content creation firm, came back to Fraudology to talk about...What was/is FTX, and what was its place within the world of cryptoHow the company went from perceived success & riches to bankruptcy in less than 2 weeks; along with the details that make this real-life story perfect for a movieThe mysterious "hack" that occurred the day after the company filed for bankruptcy, and why there is a lot of suspicion about the circumstancesSome of the fraud-related issues attached to this sagaWhat this could/should mean for the future of crypto companies going forward, from regulations to marketing strategies, we tried to cover it allTo connect with Stephen Sargeant:https://www.linkedin.com/in/stephen-brent-sargeant-cams/If you're interested in learning about future dates for training courses, send him a message for more infoFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In the last 2 weeks, the world has watched major changes at Twitter under the new ownership of Elon Musk occur rapidly. The biggest cause of these rapid changes was a loss of trust in the platform by its users. Billions of dollars were lost in advertising revenue, fake accounts were authenticated & caused issues of ranging severity, and over 1/2 of Twitter's 7500 employees are now unemployed. Twitter has taught the tech world that they should never (again) undervalue the stability and consistency of Trust & Safety teams. Content moderation, payment acceptance, and fraud/identity all played major roles in the rapid downfall of this company, and on today's episode, Karisse is dissecting it all to explain what went wrong and why.Also in this episode: New fraud trends impacting online retailers, Transunion reported a data breach to the state of Massachusettes (no details on numbers yet), and the impacts on the tech world of all of the other layoffs at large companies such as Meta, Stripe, and Chime. On Thursday's episode, crypto compliance expert Stephen Sargeant will be joining Fraudology to talk about the rapid demise of crypto exchange FTX. Never a dull moment in the online fraud world!Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai From mid-November to the end of December, online retailers will be exceptionally busy. With almost every order that is placed on a website going through a fraud review, there is a lot that goes into keeping customers safe, ensuring as many good sales are completed as possible, and that online criminals do not obtain many items. Whether you work for an online retailer or not, there is a lot to learn in this episode.What can online retailers expect during the 2023 Holiday season?How will the state of the economy and supply-chain issues contribute to online fraud attempts?What fraud methods are most prevalent during the holiday season? (Triangulation, gift cards, refund fraud, BOPIS fraud, etc)What can fraud leaders & team members do to be ready for this extra busy time for e-commerce? Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.