Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai While each of our resumes or LinkedIn profiles tries to tell a story about seamless endings & beginnings throughout our career, the reality is not always the case. Sometimes there are unexpected pauses, a new employer that seemed perfect in the interview, but the reality was not the same, or we just can't see past our current circumstances. On today's episode, Jacqueline Hart returns (Episode 13, Dec. 2020) after experiencing the lowest point of her career, which ultimately led to her unimaginable dream job.Whether you are feeling discouraged & currently wondering how your career circumstances may change (for the better), you have experienced defeat in your career before, or you enjoy hearing a true story with a "happy ending", you are sure to enjoy & learn something from this vulnerable conversation with a brilliant fraud/trust & safety veteran.Jacqueline will also share:Practical advice for selecting potential employers and roles to apply toSeveral brilliant questions to ask in an interview to determine if the "fit" will be great for both partiesAdvice for job seeking fraud-fighters who may be feeling discouraged or frustrated with this part of their journeyTo connect with Jacqueline (no solicitations please):https://www.linkedin.com/in/jacqulinehart/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai This episode is the second half of Karisse's conversation with Shoshana Maraney about account security vulnerabilities, and specific to account handovers (AHOs). If you have not yet listened to Pt. 1 released on Tuesday of this week, go back & listen as it will help you better understand today's episode. Today's conversation will cover:A lot more about the different types of Account Handovers that more retailers are experiencingHow to identify an AHO issuePreventative measures to reduce the threat of account handovers at your organization, including the increasing need for consumer education on account securityTo connect with the brilliant Shoshana Maraney:https://www.linkedin.com/in/shoshana-karin-maraney-26758736/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai The co-author of O'Reilly Publishing's Practical Fraud Prevention book, Shoshana Maraney returns to Fraudology to "geek out" with Karisse. They talk about:Shoshana's new chapter as a freelance content writer and content marketing strategist and the 2nd book she's about to publishThe ever-increasing need for online account security and how the methods behind committing Account Takeovers (ATOs) continue to evolve and adapt to be more challenging to detectWhat "Account Handovers" are & why there was a need for a new termOn Thursday's episode, Pt. 2 will cover a lot more about the different types of Account Handovers that more retailers are experiencing, how to tell if you have an AHO issue, and preventative measures to reduce the threat of account handovers at your organization. To connect with the brilliant Shoshana Maraney:https://www.linkedin.com/in/shoshana-karin-maraney-26758736/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai As a continuation of Tuesday's episode (from Sept. 20), Karisse dives into the do's & don'ts of 2 more stages of the sales cycle with online anti-fraud and Trust & Safety technology solution providers. From the worst mistakes a salesperson can make during the initial sales call to how to navigate the follow-up process, including when a prospect "ghosts" you. The biggest goal of this two-part mini-series is to help both solution providers and their prospects (merchants/banks/marketplaces, etc) understand a little more about each other's roles & perspectives. While the majority of this episode is geared towards solution providers, it is equally important for the buyer's in this process to better understand the pressures that those working for fraud-tech vendors are under; especially in the last few months.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Following the recent replay of the first edition of the episode titled "Merchants are from Mars, vendors are from Venus" from 2019, several listeners have requested an updated version. Over the last 3 years, a lot has happened to change the merchant/vendor (buyer/seller) relationship within online fraud and Trust & Safety, and Service Providers. The pandemic changed a lot including transaction/account volumes and fraud tactics & methods targeting online companies. VC money was flowing from an endless faucet....and then, within the past few months, has dried up with no promise of when investors will be ready to write more checks. Also due to recent economic downturns, budgets for online companies w/ fraud issues are being cut, with fraud-fighters sighting "Expected to do more with less" as their #1 cause of work stress in Q3 2022.So, in this first part of the 2022 edition of this episode, Karisse talks about some of the factors that are causing solution providers to be stressed out, and at times, pushy & desperate; and, also why it's not always reasonable to expect a reply to an email from a prospect. She also provides do's & don'ts for content marketing and initial sales emails & calls from vendors to fraud-fighting practitioners. On Thursday's episode, Karisse will provide more advice for vendors & merchants throughout the 1st 1/2 of the sales cycle. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai As a follow-up to the episode on Sept.1, 2022, Karisse provides suggestions submitted by several Fraudology listeners for those in the industry looking for a new role in the anti-fraud industry. Some were provided by hiring managers, while others were submitted by former job seekers with what helped them continue on the path to finding the right next chapter. Additionally, Karisse dives deeper into a scam mentioned by Tuesday's podcast guest, Rob McCall at Uphold that is targeting job seekers in all industries, especially for remote positions. Karisse provides more information, different variations, and what can be done to protect yourself or someone you know from becoming a victim of this heartless scam targetting another demographic of vulnerable people. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai This week's guest is Rob McCall, Director of Fraud Prevention for Crypto exchange & trading platform, Uphold. Over the last 15 years, Rob has moved up the career ladder in fraud while also tackling fraud in several different areas including banking, e-commerce, and now crypto. There are so many great lessons & experiences Rob has had in his career & we're lucky he's sharing a few of those on today's episode including:How he first got started in online fraud prevention, and why having a diverse background of experiences has helped him in his current role as he built the fraud program for Uphold from the ground upWhat makes Uphold's business model unique, the overall fraud landscape, and some of the most common scams they see targeting their users; along with some of the ways they proactively work to prevent fraud on (and off) their platformThe nuances and differences between being a manager and becoming a Director in the fraud space. What his philosophy & values are when leading people, and when communicating potential issues and successes with the rest of the business. Rob's employees go out of their way to rave about his management style, so he's a great person to learn this from!To connect with Rob on LinkedIn (No solicitations please!):https://www.linkedin.com/in/rob-mccall-884b8851/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Over the years, those of us in the fraud-fighting industry have sometimes joked about "job security". As long as fraud was still targeting businesses & banks, it was assumed that we would always have a job, unless we wanted to leave for our own reasons. But, one harsh reality in 2022 has been the hundreds, if not thousands of layoffs (or redundancies) of professional fraud-fighters in various business types. Whether it's in consumer fintech, the banking industry, fraud-tech vendors sales & marketing, or ecommerce, we have seen LinkedIn post after LinkedIn post about seeking new opportunities. One of those people recently impacted by this wave was Meredith McCleary; a passionate fraud-fighter & Certified Fraud Examiner who was previously in the mortgage & lending industry. Meredith took action, and has impressed the host of this podcast with her vulnerability, tenacity, and compassion for others in similar situations. So, she was invited on Fraudology to share: Some of the fraud tactics she witnessed while in the mortgage industry for 9+ years. What she did in the following hours, days, and weeks after feeling like the rug was pulled out from under her & was laid off with no noticeHow she has leveraged LinkedIn to build a network & help countless others in a similar situation as she has found herself inThe advice she has for other job seekers in the fraud prevention/investigations industry should they experience a layoff or redundancy, or even if they're still employed, but looking for a new role for their own reasons. To connect with Meredith McCleary to become a part of her network, or to reach out regarding a potential opportunity for her: https://www.linkedin.com/in/meredith-mccleary/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai More fraud fighters are looking for new opportunities than ever before. Whether because of lay-offs, due to redundancy, job insecurity, low pay or appreciation, or for upward mobility, fraud-fighters in all areas of focus & levels of experience are looking for their next chapter. Karisse has recently spoken with a few prominent hiring managers in fraud and Trust & Safety to hear what tips they want to tell applicants to improve their chances of going through the process to receiving a job offer in fraud prevention and/or investigations. Karisse also shares some observations & suggestions that she has seen help candidates stand out above their peers. She'll provide pro tips from how to decide where & what to apply for, to tips for helping your resume convey what makes you right for the position, and to leveling up your LinkedIn profile & engagement strategy to be noticed.To help fraud-fighters learn about open opportunities, Karisse started a LinkedIn group for Online fraud, AML, and Payments professionals. There are over 2200 members to date. Any fraud-fighter/practitioner of fraud is welcome to join (no salespeople, please): https://www.linkedin.com/groups/13806589/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Frank McKenna (from the popular blog "Frank on Fraud") is back to talk about another growing fraud trend impacting the US especially. Physical Check Fraud. While many may assume that check fraud ended when credit card fraud became popular, it is getting a resurgence. In fact, check fraud utilizing stolen, physical checks is so lucrative that it has been the reason for a steep uptick in physically violent attacks on US Postal Workers. Frank will share the top check fraud methods that are impacting consumers and banks at a record high, and why these schemes are harder to detect than we might assume. Resources/People to follow to learn more:To follow Frank: www.FrankonFraud.com and https://www.linkedin.com/in/frankmckenna/The National President of the US Postal Police Officers Association that was mentioned on this episode that frequently posts news articles about the postal worker violence: Frank Albergo: https://www.linkedin.com/in/frankalbergoppo/David Maimon has posted some great information & research on the topic of check washing & physical check fraud over the past several weeks, especially in regards to the methods used and services being offered as "Fraud-as-a-service": https://www.linkedin.com/in/david-maimon-29343632/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.