Omni Talk Retail

In today’s Omni Talk Retail Fast Five Podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, Sezzle, and Groceryshop, Chris Walton and Mezzenga: - Question whether Walmart partnering with a streaming service will do anything to boost Walmart+ subscriptions (short answer: no) - Blast Kohl’s for the hubris it is showing in its new self-pickup rollout - Debate the merits of mall-based retailers using Amazon to fulfill same-day orders - Call for an immediate halt to Walmart’s new “General Store” initiative out of respect for all the people at Walmart that were just laid off - And close with a look at 7-Eleven’s reported acquisition of Skipcart There’s all that, plus Roomba Cheez-It AI, 3-D printed food, and something the Brits call, “Pound Town.” To redeem our discount to Manifest, click here: https://manife.st/continue-registration/?couponCode=MANIFEST_2023_PARTNER&refId=OmniTalk&utm_source=Omni+Talk&utm_medium=Manifest+Partner&utm_campaign=Register+Partner+ Music by hoooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Omni Talk Retail, in partnership with Talkdesk, welcomed Chris McShane, the Senior Vice President of Customer Experience at Serta Simmons, and Amber Scott, the VP of Customer Experience at Serta Simmons, to provide their expert opinions on how to think about the future of customer service and loyalty. Collectively the four of them go deep on: – How changing consumer expectations around service have impacted retail and, particularly, the mattress industry. – What they each think are the key ingredients to great customer service in 2022 and beyond. – How they think about channel prioritization in the scope of providing great customer service. – Which technologies they would most prioritize within their organizations to improve their levels of customer service. – And, most importantly, close with a discussion of what they both envision the future of retail customer service to look like 10 to 15 years from now. Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Signifyd's SVP of Operations and Corporate Development, Bennett, gets hit with the tough questions from Omni Talk Retail, as he shares the most important insights from his company's newly released State of Commerce Report for 2022 in just five minutes! For more information on Signifyd, and to get the report, head here: https://www.signifyd.com/state-of-commerce-report-2022/?utm_channel=Paid&utm_medium=content_syndication&utm_source=Red-Archer&utm_campaign=WW_WEB_State-of-Commerce-Report-2022 Music by HookSounds.com **Sponsored Content**This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In today's Omni Talk Retail Fast Five Podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, Sezzle, and Groceryshop, A&M’s Hemant Kalbag and Jonathan Sharp joined Anne and Chris to discuss - All the stats and figures from Prime Day - Whether Macy’s taking Toys R Us to all stores will have any real long-term significance - Kroger’s plans to expand its Boost membership program nationwide - The big (some might say massive) revelation from a Google exec that 40% of young people are using social media apps over Google to search for restaurants - And closed with a thoughtful critique of the WSJ’s report that Amazon has been “considering” exiting its private label business There’s all that, plus male beauty routines, sporting event must-haves, and contaminated Skittles. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ To register for Groceryshop, head to www.groceryshop.com Plus, check out our Top 10 ranking in Feedspot’s 60 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In today's Omni Talk Retail Fast Five Podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, Sezzle, and Groceryshop, Chris Walton and Anne Mezzenga: - Praised Walmart for their purchase of 4,500 electric delivery vehicles from Canoo. - Examined all the reasons why Amazon is still investing in smart carts and is now planning to roll out the Dash Cart to Whole Foods. - Discussed why retailers, like Walmart and others, should and should not participate in Prime Day. - Gave Costco mad props for its June sales performance and its unbending will on hot dog pricing. - And closed with a deep look into what Gopuff's recent layoffs could tell us about the state of instant delivery. There’s all that, plus "deloading," college lacrosse smells, and Anne's favorite schmear. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ To register for Groceryshop, head to www.groceryshop.com Plus, check out our Top 10 ranking in Feedspot’s 60 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Inflation is impacting retail business across the board, from gasoline to groceries, and historically the go-to solution has been to cut costs wherever you can, but perhaps there’s an alternative? In Omni Talk Retail’s latest Spotlight Series, Anne Mezzenga explores with Upside’s VP of Retail Tyler Renaghan how retailers should take this time as an opportunity to grow revenue, instead of cutting costs to battle inflationary pressures. In this interview Anne and Tyler discuss: - How retailers can shift their focus from large awareness campaigns to more personalized offers to bring in new customers. - The bottom-line benefits of creating loyalty programs that allow customers to directly deposit savings from shopping in stores into their bank accounts, requiring no funny money, games, or vouchers. - Leveraging technology partners who can operate on top of your existing ecosystem without requiring additional labor or additional POS or tech integrations. Tyler and Anne discuss all this and more, and it is a conversation sure to open your mind and leave you thinking about entirely new ways to approach your strategy amid inflationary pressures. For more information on Upside, head to https://www.upside.com/ Music By hooksounds.com **Sponsored Content**This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In today's Omni Talk Retail Fast Five Podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga discussed: - The aftermath of Kohl’s proposed deal with the Franchise Group falling through - The curious case of what look like egregious share buybacks at Bed Bath & Beyond - TikTok reportedly getting out of livestream commerce in the U.S. and the U.K. - Ulta Beauty’s new pop-up inside of Allure’s SoHo store - And closed with a look at Amazon’s baller, no-risk move to invest in Grubhub There’s all that, plus Jello cake, ripstop pants, and kickboxing classes with Minka Kelly. To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our Top 10 ranking in Feedspot’s 60 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In today's Omni Talk Retail Fast Five Podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga: - Took another victory lap on their long held position that Mark Tritton’s tenure at Bed Bath & Beyond would be short-lived. - Highlighted the importance of Trigo’s second autonomous grocery store implementation with Rewe in Berlin, which places it squarely in the lead as the “non-Amazon” option in the battle for checkout-free grocery retailing. - Lauded Amazon for rolling out a new analytics platform for CPGs that works off its own “Just Walk Out” technology. - Praised Gap for doing something every retailer should do – i.e. invest in lab stores. - And closed with a question about just how far up the leadership ladder Walmart’s FTC troubles over money transfers could go. There’s all that, plus muscle biopsies, fake tanning on a budget, and Anne’s new favorite alcoholic beverage that can only be described as a “Hot Mezz.” To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our Top 10 ranking in Feedspot’s 60 Top Retail Podcasts: https://blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Cannes, one of the biggest events for marketers around the world, just held its annual festival doling out awards to the best and brightest in the industry and Omni Talk Retail is bringing you a full recap, minus the super yachts, of course. Omni Talk Retail asked Firework’s Chief Revenue Officer Jeff Lucas to provide a recap, and more importantly, his advice for retail marketers on making Cannes-worthy creative for the latest installment of our Live Ask An Expert Series on LinkedIn. Chris Walton and Anne Mezzenga probed Jeff on: - Why retailers and brands should have Cannes on their radar - The top trends coming out of Cannes and how to put them into action in your organization - Why more-and-more awards are going to big impact initiatives with lesser investment and how livestreaming can help - Emerging platforms and entertainment commerce *Sponsored Content* It is a conversation sure to open your mind and leave you thinking about entirely new ways to produce content in an affordable and effective way.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In today's Omni Talk Retail Fast Five Podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga had a blast: - Taking a victory lap on Amazon’s price positioning in Amazon Fresh stores. - Opening our minds to GNC's new food delivery service. - Lauding Simon, after slagging it last week, for something it is calling “Simon Search.” - Sounding alarm bells (that likely only our loyal Omni Talk fans will hear) on Amazon’s second Style store that is coming soon to Columbus, OH. - And closed with a right proper debate on how cool Walmart's partnership with Roku really is. There’s all that, plus favorite vacation drinks, the last time Anne took down a full box of Kraft Mac & Cheese, and the over/under on how many angry gun toting residents will actually shoot down Amazon's drones. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy