Omni Talk Retail

In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, A&M's Chad Lusk and Truett Horne join Chris Walton and Anne Mezzenga to debate: - The significance of Walmart's new automated fulfillment centers - Target's recent earnings warning - Simon's new "National Outlet Shopping Day" - Sam's Club charging regular old Sam's Club members for curbside pickup - And Amazon trying to one-up Walmart with its own drone announcement this week There's all that, plus racy review reads, fancy airport bottled water, and tacos with Kevin Durant. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of the Omni Talk Retail Spotlight Series, Chris Walton and Anne Mezzenga sit down with Talkdesk's VP Global Industry Strategy for Retail & Consumer Goods and fellow Top 100 Retail Influencer Shannon Flanagan. Together the three of them discuss: - The role of retailers to provide great product and great service - The dwindling use of the "secret shop" - Creating experiences that make your customers happy, when pre-purchase customer service is now just as important as post-purchase service - How navigating 10 screens to handle a customer service issue is absolutely untenable - And, why real-time cloud-based solutions that drive better customer service are now a bona fide weapon of brand differentiation Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In today's Omni Talk Retail Fast Five Podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Anne Mezzenga and Chris Walton went deep on: - Dollar General’s self-checkout only pilot - Brookfield and Sephora’s new “curbcierge” service - UPS acquiring Delivery Solutions - Tortoise’s remote-controlled store on wheels at the Mall of America - And closed with a look at Old Navy’s decision to cut back on its more inclusive sizing strategy There’s all that, plus burrito tape, dining out in the Metaverse, and hurling sweet treats to defile priceless works of art. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In today's take no prisoners Omni Talk Retail Fast Five Podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Anne Mezzenga and Chris Walton: - Give their very early take on Amazon's new Amazon Style store. - Lambast Walmart from the high heavens for its drone announcement this week. - Laud Firework for its recent $150 million investment round, as it continues to push the boundaries and lead the way in livestream commerce. - Question whether Wayfair chose the right brand with which to debut its latest physical store concept. - And discuss whether the Nordstrom and Trunk Club marriage was doomed from the start. There's all that, plus pre-show fights, Pepsi in your pepperoni, and the pure testosterone that is Jon Hamm selling Yeti mugs. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Livestreaming, and specifically Firework, was the #1 hot topic coming out of Shoptalk this year. So Omni Talk Retail invited Firework CEO and Co-Founder Vincent Yang back to provide his mid-year report on the state of livestreaming across retail for the latest installment of our Ask An Expert Series. Chris Walton and Anne Mezzenga get Vincent’s thoughts on: - What changes he is seeing in retailers’ approaches to livestreaming - Whether retailers are heeding his past advice of streaming on their own platforms, shying away from overproduction, and leveraging their store associates for authenticity - Where he thinks the industry and Firework are headed next - And what he and his company plan to do with the $150 million dollars they just raised It is a conversation sure to blow your mind and leave you thinking about entirely new ways to localize your in-store and digital experiences around the communities they serve.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of the Omni Talk Retail Spotlight Video Series, Chris Walton and Anne Mezzenga sit down with Signifyd’s CMO Indy Guha to learn all they can about the latest fiendish effort being used to defraud consumers, aka Account Takeover (or ATO, if you are in the know). Together they discuss: The rise of e-commerce and the increasing strain placed on fraud prevention What account takeover is and why it is so much more sinister than just using someone’s credit card number And why a networked approach may be the only way to solve the problem To access Signifyd’s pulse reports, head here: http://www.signifyd.com/ecommerce-pul... Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In today's episode of the Omni Talk Retail Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, David Ritter and Michael Simoncic join Chris and Anne to discuss: What to make of Target and Walmart’s earnings this week How warm and fuzzy we should feel about Instacart’s IPO plans Whether Peloton planning to sell through third-party retailers for the first time ever makes strategic sense Why Zara’s move to charge U.K. customers for returns feels like a stick now but could be more of a carrot in the long-run And closed with a pragmatic take on Walmart’s effort to lure college graduates into stores with promises of $200K salaries. There’s all that, plus Mexican Pizzas, instant delivery at Disneyland, and ketchup secrets. To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/ To learn more about Takeoff, visit: www.takeoff.com/ To learn more about Sezzle, visit: www.sezzle.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Amid the ever-increasing omnichannel nature of our retail experiences, it can be difficult to know how best to solve customer issues when they arise. It isn’t as simple as just having great person-to-person customer service anymore. So Omni Talk is pleased to announce that Talkdesk’s Genesis Miranda Longo, Head of Industry Marketing for Retail and Consumer Goods, and Antonio Gonzalez, Head of Industries Research & Insights, join Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to provide their expert opinions on how to think about the future of customer service and loyalty. Collectively the four of them go deep on: – The main drivers of customer loyalty (the answers could surprise you) – How these drivers differ by generation – What these differences imply for our retail contact centers and their employees – And, most importantly, how to transform our contact centers from the cost centers they were in the past into bona fide revenue generating functions that drive long-term value It is a conversation sure to shed light on issues you didn’t even know existed and to challenge your thinking about best practices, and one that will leave you with a greater sense of urgency around investing in customer service, the right way. Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

What devices in your store could be working harder for you? That is the question we posed to Scandit CTO and Co-Founder Christian Floerkemeier in our latest Omni Talk Retail Spotlight Series Podcast. Chris Walton and Anne Mezzenga discuss with Christian: - How everything from an iPhone to a floor scrubber can become a smart data capturing device within a retail store - Tackling hiring and training challenges by capturing smart data on an employee's own or company provided mobile device - Removing mundane work from the employee's plate so they can focus on more important tasks - And dramatically improving inventory visibility and with improved ROI and customer satisfaction Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of the Omni Talk Retail Spotlight Series, Chris Walton and Anne Mezzenga sit down with Rafay's CEO Haseeb Budhani and HP's VP of Retail and Industry Solutions Cory McElroy to dive deep into the topic of what it takes to scale computer vision implementations across thousands of store locations. Together they discuss: - How computer vision has moved from a "science project" to a business necessity - In what areas retailers are most interested in applying computer vision - The issues that arise with implementations, particularly around finding the skilled people to do the work onsite - And why being able to manage Kubernetes from the cloud could help to solve many of the problems retailers could face For more information on Rafay, head here: https://rafay.co/ Music by hooksounds.com *Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy