Will Power Podcast by Will Humphreys

Episode SummaryAre you leaving money on the table because of "fear-based" billing? Live from the Growth Code Conference, host Will Humphreys sits down with the industry’s foremost expert on reimbursement and compliance, Rick Gawenda, President of Gawenda Seminars & Consulting, Inc.In this episode, Rick strips away the fluff to discuss the massive regulatory shifts coming to Physical, Occupational, and Speech Therapy. From the looming 2027 Speech Therapy CPT code overhaul to the "when, not if" reality of audits, Rick explains how to protect your license while ethically maximizing your revenue. If you’ve ever worried about a government shutdown affecting telehealth or felt guilty about your profit margins, this conversation is your roadmap to financial clarity and clinical peace of mind.Key Takeaways35 Years of Expertise -Rick shares his journey from physical therapist to a leading consultant and legal expert witness. He discusses his role in helping therapists stay out of "legal jail" and keep their licenses secure.The Hard Truth About Rehab Margins - Why the therapy business is tougher than the restaurant industry. Rick explains how inflation has risen 43% since 2010, while many payers are actually paying less than they did 15 years ago.Documentation & The "When" of Audits - Rick previews his Growth Code sessions, focusing on high-level documentation from eval to discharge. Breaking News: 2027 Speech Therapy Changes - Rick reveals (within NDA limits) the massive shift coming for SLPs: CPT code 92507 is being deleted in 2027 and replaced by 10 new timed units. This will fundamentally change how pediatric speech therapy is reimbursed.The "Top 5" Strategy - Feeling overwhelmed by 200 different insurance carriers? Rick explains the Pareto Principle of billing: Focus on the 5–7 payers that make up 85% of your volume to stay 100% compliant.The "Over-Documentation" Trap - Why new grads often under-bill but over-document, and how extra "fluff" in your notes can actually be used against you in court.When Does Therapy Actually Begin? A game-changing tip for providers: Therapy starts the moment you greet the patient in the waiting room. Rick explains how to capture those "lost" minutes of assessment and education as billable time.Financial Transparency & Staff Retention - How sharing metrics and "Tuesday Huddles" creates a culture of leadership. Rick and Will discuss the true cost of an employee (30–35% above salary) and how to explain this to staff to align goals.Connect with Rick GawendaLinkedIn: https://www.linkedin.com/in/gawendaseminarsandconsulting/Gawenda Seminars & Consulting Facebook at: http://www.facebook.com/gawendaseminarsTwitter at: https://twitter.com/gawendaseminars - @gawendaseminarsInstagram: https://www.instagram.com/gscconsulting/ - @gscconsultingAbout the Host & SponsorWill Humphreys: Speaker, coach, and founder of the Will Power Podcast. https://www.virtualrockstar.com/willRockstar Virtual Assistant: Scale your practice and reclaim your time with the iSend us Fan MailVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy. 

In this powerhouse episode of the Will Power Project, Will sits down with long-time collaborator and industry leader Nathan Shields (Founder of the Private Practice Owners Club). Nathan has navigated the entire entrepreneurial lifecycle—from grinding out paper notes at 4:00 AM in a single clinic to scaling, selling, and now coaching hundreds of other owners.The conversation centers on a pivotal moment in Nathan's recent career: having to fill two hours of "dead air" at a high-stakes workshop with zero preparation. He reveals how decades of "business ownership tuition" allowed him to facilitate a masterclass off the cuff, proving that your past struggles are actually a well of wisdom waiting to be tapped.In this episode, we break down:The "Technician’s Trap": Why being a great therapist is often the biggest hurdle to becoming a great business owner.The Price of Tuition: Reflecting on the "millions" lost to inefficiency and why hiring a coach is cheaper than letting life teach you the hard way.Judgment vs. Effort: Relearning your value as your business grows from $1M to $3M and beyond.The Courage to Confront: Why your growth velocity is directly proportional to your ability to have hard conversations.A Message from the Future: What a 90-year-old version of yourself would say about your current business stress (Spoiler: It involves more grace and more moisturizer).Connect with Nathan ShieldsPodcast: Private Practice Owners Club (Over 350 episodes of industry-leading content).Community: Join the Private Practice Owners Club Facebook Group.Fractional CFO Program: Reach out to Nathan directly at nathan@ppoclub.com to learn about the Profit Intelligence Program and plug the revenue leaks in your practice.Upcoming Event: Join the PPO Club Conference in San Antonio, October 15th–17th, 2026.Send us Fan MailVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy. 

What happens when a high-stakes investment banker swaps Wall Street trading floors for the waiting rooms of a pediatric therapy clinic? In this episode, live from the Growth Code Conference, Will Humphreys sits down with Adnan Bhanpuri, co-owner of Treehouse Pediatric Therapy.Adnan shares a masterclass in "indirect impact"—how non-clinical leadership, insurance negotiations, and operational excellence create the "bespoke" experience families need when they are at their most vulnerable. If you’ve ever wondered how to align your administrative team with your clinical mission, this conversation is for you.In This Episode, We Discuss:The Corporate Pivot: Why Adnan left the world of structured credit (think The Big Short) to find a more "human" ROI in pediatric rehab.The "Broadway" Analogy: Understanding the vital role of non-clinical staff as the stagehands that make the clinical "performance" possible.Following the Pain: How Treehouse evolved from a speech-only clinic to a multidisciplinary powerhouse (ABA, OT, PT, and Social Work) by simply listening to parent frustrations.The "Pura Vida" Leadership Style: Using a Growth Mindset to navigate the "Byzantine" rules of insurance and the stresses of business ownership.Operational Empathy: Why getting an insurance contract right or a schedule fixed is actually an act of love for the families you serve.If you are a practice owner looking to bridge the gap between your administrative staff and your clinical mission, or if you're looking for inspiration on how to scale a "bespoke" family experience, this episode is for you.Send a textVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy. 

What is the difference between a forgettable, "average" business transaction and a "mind-blowing" experience? In this episode of the Will Power Project Podcast, Will leads a heartfelt and strategic discussion on the true meaning of customer experience. Moving beyond corporate jargon, the team shares personal stories of extraordinary service, from a kind word at a tire shop to a life-changing interaction at a drive-thru.Will challenges the traditional definition of a "customer," expanding the circle to include colleagues, insurance providers, family members, and, most importantly—ourselves. We dive into the "Self-Service Paradox": the idea that you cannot serve others at the highest level until you have learned to serve and love yourself first.As the company looks toward a major growth phase in 2026, this episode serves as a manifesto for "being the light" in every interaction, proving that empathy, kindness, and radical self-care are the ultimate drivers of professional success and personal happiness.In This Episode, You’ll Learn:The Anatomy of "Above & Beyond": Why personalization, empathy, and humanity are the keys to transforming a standard service into a lifelong memory.The 360-Degree Customer: Identifying the hidden customers in your life—including insurance reps, teammates, and yourself.The Self-Service Paradox: Why self-love and self-care are the foundational tools required to be a "sharp tool" for serving others.Turning Conflict into Connection: How to transform angry clients and difficult interactions through radical kindness and respect.Vision 2026: Why internal development and being "good stewards" of current relationships is the essential precursor to company growth and financial abundance.Comment below if you have any suggestions or personal experiences with extraordinary customer service, we’d love to hear your story!Send us Fan MailVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy. 

Are you running a profit machine or an impact machine? In this episode, Nathan Shields, Founder/Co-Owner, Private Practice Owners Club Podcast & Coaching, sits down with Will Humphreys to discuss the transformative power of charitable partnerships. Drawing from their shared history in private practice ownership, they explore how integrating charity into your business doesn't just help the world, it fixes your culture, improves recruitment, and cures the "social poverty" of the modern entrepreneur.Key HighlightsThe 4 Pillars of Charitable Impact: Will breaks down how charity affects the owner’s soul, the team’s culture, the community’s perception, and the lives of those being served.Charity as a Recruitment Tool: How living out your company's purpose through giving attracts value-aligned "A-players" who stay for the long haul.The "Social Poverty" Cure: Why visiting developing nations and connecting with people in extreme circumstances is the ultimate cure for entrepreneurial burnout and anxiety.The Sticky Note Strategy: How Will and Nathan’s clinics turned their "Light and Hope" purpose into thousands of dollars for Feed My Starving Children using simple, visual office engagement.Sustainable Giving: A look at the "Care For Life" model in Mozambique, teaching leadership and entrepreneurship rather than just providing handouts.Important Links & ResourcesPrivate Practice Owners Club: https://www.ppoclub.com/about – Connect with Nathan Shields for coaching and community.Care For Life: http://www.careforlife.org/ – Learn about the leadership-based 3-year village transition model.Feed My Starving Children: https://www.fmsc.org/ – A great "first bite" for teams looking for local packing experiences.Connect with Will Humphreys: If you feel called to join Will on a future expedition to Africa or want to learn how to vet the right charity for your business, reach out directly.Email: will@unlockhba.com The Challenge: Will has offered to match any donation made to Care For Life by listeners of this episode.Send us Fan MailVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy. 

Are paid ads a "button" you can press to get new patients, or a black hole where your marketing budget goes to die?In this episode, Will Humphreys sits down with Arman Ananian, founder of the performance marketing agency Doing Something Rare. Arman pulls back the curtain on why most outpatient private practices fail at digital marketing, and it’s rarely because of the ads themselves.From the tragic inspiration behind his mission to hire Armenian talent to the "secret" accountability systems that transform leads into lifelong patients, Arman shares a masterclass in scaling with intention. You’ll learn how to identify "garbage" leads, why your front desk might be accidentally killing your ROI, and how the future of patient acquisition lies in the marriage of AI and human touch.Key TakeawaysThe Follow-Up Gap: Why a "good" cost-per-lead means nothing if your team isn't calling them within minutes.The AI Revolution: How Arman uses AI to handle after-hours inquiries and qualify leads 24/7 without losing the human connection.Qualifying for Quality: Why you should stop chasing $1 leads and start asking the hard questions that filter for high-LTV (Life Time Value) patients.The "Six-Month Lie": How to tell if your agency is actually optimizing your campaigns or just collecting a retainer.Purpose-Driven Scaling: Arman’s unique approach to building a global team that provides generational wealth for Armenian families while dominating the US market.We’re on a mission to bring you the builders, the disruptors, and the legends who are changing the game in private practice and beyond.Is there a specific guest you want to see on the show? Whether it’s someone you admire or a topic you’re dying for us to dive into, we want to hear from you. Comment on this episode if you have any suggestions for our future session!Send us Fan MailVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy. 

What does it take to grow a team from just two people to over 120 across 17 locations? According to Brian McQuilkin, it isn't just about technical skill—it’s about curiosity, self-awareness, and a "servant-first" mindset.In this episode of the Will Power Project, Brian breaks down his roadmap for building high-performing teams. Whether you are a new hire looking to stand out or a leader trying to scale your culture, Brian’s "Grandma’s Soup" analogy for business processes and his deep dive into personality testing offers a blueprint for long-term success.Key TakeawaysThe Curiosity Quotient (CQ): Why asking "How would you start this?" is the most powerful question a new team member can ask.Servant Leadership is Redundant: Brian explains why you can’t truly lead without serving others first.The Personality Toolkit: How using tests like the Enneagram, Myers-Briggs, and Working Genius prevents "passive-aggressive" office cultures.Avoiding Burnout through AMP: The three pillars of Autonomy, Mastery, and Purpose that keep team members engaged and fulfilled.Writing the "Recipe": Why documenting your core values is essential to ensuring your culture doesn't get "diluted" as you grow.Love the insights from our latest episode? We want to hear from you!What topics or guests should we feature next on the Will Power Project? Whether it’s a leadership challenge you’re facing or a "Rockstar" you think we need to interview, your feedback drives this show.👇 Drop a comment below with your suggestions for future episodes!Send us Fan MailVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy. 

Have you ever felt like you’re running against the wind with a parachute strapped to your back? You’re doing the detoxes, taking the supplements, and following the protocols, yet the results just aren't sticking.In this episode of the Will Power Podcast, we sit down with Dr. Brandy Cummings, a clinical nutritionist and functional medicine expert who discovered that the "missing link" in chronic illness isn't always a physical one. After uncovering her own deep-seated traumas and seeing her physical health transform overnight, Dr. Brandy now helps patients and practitioners address the 95% of the mind that actually runs the show: the subconscious.In This Episode, We Discuss:The 5% vs. 95% Rule: Why your conscious "goal-setter" mind is often at war with your subconscious "goal-getter" programing.The "Away-From" Motivation Trap: How the language you use (e.g., "I don't want to be in pain") actually calls in more of the symptoms you're trying to avoid.The Physicality of Emotion: How unresolved anger, shame, and fear manifest as chronic neck pain, thyroid issues, and skin conditions.Dr. Brandy’s Personal Transformation: A vulnerable look at how clearing 30 years of stagnant emotional energy led to her body releasing 40 pounds of "emotional inflammation" and purging physical toxins.The "Analytical Wedge": What hypnosis actually is (and isn't) and how it helps align your mind to stop self-sabotage.Perception is Projection: Using your "difficult" patients or relationships as a mirror to find your own areas for growth.Join the Conversation!We want to hear from you! Does your physical body have a "message" you’ve been ignoring? Or perhaps you have a topic you’d love for us to dive into next?Comment on this episode if you have any suggestions, questions, or breakthrough moments you’d like to share!Send us Fan MailVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy. 

Are you living in a state of constant "fight or flight"? For many, chronic pain, headaches, and burnout aren't just physical injuries—they are signs of a nervous system that has forgotten how to feel safe. In this episode of the Will Power Podcast, we sit down with Beth Winkler, a Physical Therapist with 30 years of experience and a private practice owner, who shares her personal journey from 12 years of chronic pain to total recovery through brain retraining.Beth breaks down the emerging science of neuroplasticity and nervous system regulation, explaining why we can’t "think" our way out of trauma and why "microdosing safety" is the key to lasting health. Whether you are a leader looking to show up stronger for your clients or someone battling persistent symptoms, this conversation offers a roadmap to getting back in the driver’s seat of your own healing.Key Takeaways:The "Stress Bucket" Theory: Understand how physical injuries, overdue bills, and past traumas all fill the same neurological bucket, eventually leading to symptoms like back pain or panic attacks.Top-Down vs. Bottom-Up Healing: Why talking about trauma isn't enough; we must use the body as a "translator" to communicate safety to the brain’s fear center.Neuroplasticity – The Science of Hope: If the brain can learn a pain pattern, it can unlearn it. Beth shares the fascinating "Reverse Bicycle" analogy to explain how neural pathways work.Microdosing Safety: Why 5 minutes of regulation 3–5 times a day is more effective than an hour-long session once a week.The Power of Processing: What "feeling your emotions" actually looks like in practice and how it dissipates physical symptoms in 60–90 seconds.Resources Mentioned:Book: The Way Out by Alan GordonBook: The Way to Integrity by Martha BeckResearch: Dr. John Sarno’s work on Mind-Body ConnectionPodcast: Bialik Breakdown (Mayim Bialik)Podcast: The School of Greatness (Lewis Howes)Connect with Beth Winkler:Website: Magnolia Physical TherapyYouTube: Search "Beth Winkler" for educational tools and guided meditations.Send us Fan MailVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy. 

Are you a high-performing founder feeling overwhelmed by the "mess" of operations and the "black hole" of marketing? In this episode of the Will Power Podcast, Will sits down with Alexis Krisay, founder of Serendipity and the mastermind behind Vamped.Alexis shares her journey from running a high-level marketing agency for 18 years to discovering the life-changing power of remote assistants. We dive deep into why healthcare and wellness businesses often struggle to scale, how to bridge the gap between "visionary" and "execution," and the exact framework you can use to determine which tasks are stealing your wealth and your freedom.Key Takeaways:The "Vamped" Method: Why training remote assistants in marketing and executive support is the secret weapon for modern entrepreneurs.The Freedom Formula: How to calculate your hourly worth and identify the tasks you should outsource immediately to reclaim your life.Marketing vs. Admin: Why social media isn't just "posting a reel"—and how a trained assistant can handle the 90% of engagement that actually drives revenue.Culture & Leadership: The unique "servant culture" of talent in the Philippines and how it differs from the domestic hiring market.Case Studies in Success: How Vamped clients saw a 350% increase in engagement and dozens of new subscribers in just 30 days.Resources Mentioned:Vamped: VampedVA.comVirtual Rockstar: VirtualRockstar.comBook: Buy Back Your Time by Dan MartellBook: Day Trading Attention by Gary VaynerchukBook: Unreasonable Hospitality by Will GuidaraSend us Fan MailVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.