Performance Matters | A 5 Moments of Need® Podcast Series

In this episode of the Performance Matters Podcast, Bob Mosher steps back to connect the dots across months of conversations, posts, principles, and field insights reshaping how we think about workflow learning. With the rapid rise of AI and the accelerating pressure on organizations to do more in the flow of work, Bob unpacks a major shift underway in L&D—from a training-first identity, to performance-first, and now toward a productivity-first mindset. If you’re rethinking how L&D shows up in a world of automation, shifting roles, and nonstop change, this episode brings clarity, challenge, and a path forward. Download or listen now!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved. 

In this final installment of our 3-part series with the remarkable Global Learning Team at Uber, host Bob Mosher sits down with Adina Nichols, the leader behind Uber’s Learning Technology & Operations vertical. After hearing from Esha and Rav in earlier episodes, this wrap-up brings their story full circle—showing how the right technology, paired with the 5 Moments of Need framework, is transforming learning at scale for tens of thousands of global customer support agents. Adina shares Uber’s journey from manual spreadsheets and traditional eLearning to a unified performance-first ecosystem powered by a digital adoption platform, an LCMS built for structured authoring, AI-ready content, and a maturing digital coach. She pulls back the curtain on what it really takes to modernize learning inside a fast-moving, constantly shifting organization—where product changes happen daily, and agents need real-time support to perform with confidence. It’s a powerful look at what happens when methodology, technology, and brave organizational change come together. Download or listen now!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved. 

Ravish Sikka, Global Learning Design Leader at Uber who builds learner-centric, scalable performance ecosystems. He explains why Uber moved to workflow learning, how the Five Moments of Need became shared design language, and the shift from course-heavy training to modular in-work solutions. He also covers pilots, global reuse, change management, and experiments with GenAI for personalized support.

In the first episode of our 3-part series with Uber, Bob Mosher sits down with Esha Bhatnagar to explore how Uber is redefining learning through the 5 Moments of Need and workflow learning. Esha discusses the inside story of building buy-in, engaging stakeholders, and shifting the organization from traditional training to embedded, in-the-workflow support. She reveals how understanding learner context, running proof-of-concepts, and empowering the L&D team have helped transform learning into a true performance enabler. This episode offers practical insights for learning leaders ready to adopt a scientific, performance-first approach and create real impact where work happens. Download or listen to this first episode now!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved. 

Joe Dunlap, a 25+ year L&D practitioner who leads continuous learning and performance improvement. He talks about shifting from formal training to performance consulting. He outlines four performance roles and how to embed support directly in workflows. He also discusses pragmatic AI use after building a performance architecture.

Alfred Remmits, workflow learning practitioner known for digital coaches and EPSS work, and Donald Clark, AI and productivity author of 'AI and Productivity', discuss putting productivity first in learning. They explore AI-powered performance support, workflow-centered design, scaling quality, real-world healthcare impact, and ways AI reduces SME bottlenecks while boosting worker confidence.

Josh Cavalier, a practitioner who trains teams on practical AI prompts, agents, and orchestration, joins to unpack AI’s rapid impact on workflow learning. They discuss risks of moving too fast, vendor variance and adoption challenges, the need for orchestration and human-in-the-loop checks, quick-win measurement opportunities, and why L&D must shift beyond formal training to shape scalable transformation.

Trond Kristiansen, a learning leader in healthcare innovation, discusses the transformative power of AI in workflow learning. He explains how AI has shifted his role from training support to a vital business partner, enabling rapid performance solutions. Trond highlights the importance of reframing AI as intelligence augmentation, rather than a replacement. His insights include automating complex workflows through agent skills and building a governance matrix to manage AI risks. This conversation is a must-listen for anyone interested in pioneering changes in learning and development.

As organizations race to adopt AI, learning leaders face a critical challenge: how to embrace innovation without losing sight of performance. In this episode of Performance Matters, Bob Mosher is joined by Frank Nguyen for a candid, thoughtful conversation about what responsible L&D leadership looks like in an era of rapid disruption. Drawing on Frank’s experience across industries—from Amazon to Genentech—the discussion explores how learning teams can move beyond order-taking to become true strategic partners. Together, they unpack the balance between delivering today’s results while preparing for tomorrow, the risks of being distracted by AI hype, and why performance—not content or tools—must remain the north star. Listen or download now.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

In this engaging discussion, Sivaram (Siv) Jambunathan, a manufacturing leader renowned for his workflow learning transformation, shares valuable insights on measurement strategies in L&D. He explains how to forecast time-to-proficiency and ROI, and why setting site-specific goals is crucial for maximum impact. Siv details the importance of stakeholder buy-in, utilizing the PDCA cycle for adaptability, and calculating cost-to-competence. His practical advice emphasizes simplicity in measurement while fostering a culture of continuous learning and knowledge sharing.