Performance Matters | A 5 Moments of Need® Podcast Series The System Behind the Shift: Uber’s Workflow Learning Playbook
Mar 4, 2026
Ravish Sikka, Global Learning Design Leader at Uber who builds learner-centric, scalable performance ecosystems. He explains why Uber moved to workflow learning, how the Five Moments of Need became shared design language, and the shift from course-heavy training to modular in-work solutions. He also covers pilots, global reuse, change management, and experiments with GenAI for personalized support.
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Traditional Training Can't Keep Pace With Rapid Change
- Uber hit the limits of traditional front‑loaded training when business speed and tech change outpaced learning cycles.
- Ravish Sikka observed the main gap was between knowing and doing, especially during moments of application where employees hesitate, not lack knowledge.
Start By Framing Where Frontline Workers Get Stuck
- Reframe the problem from building training to identifying where frontline workers get stuck and what they need in the moment.
- Introduce the Five Moments of Need as a decision lens so designers ask how to deliver support at the exact moment, not which course to build.
Partner On Business Vision Then Pilot Real Problems
- Align L&D with stakeholder business vision before prescribing solutions; become partners rather than request takers.
- Run gap analyses and pilot performance support on real business problems to show fewer retrains, fewer defects, and faster ramps.