Performance Matters | A 5 Moments of Need® Podcast Series The Future of Learning: Why Productivity Must Come First
Feb 2, 2026
Alfred Remmits, workflow learning practitioner known for digital coaches and EPSS work, and Donald Clark, AI and productivity author of 'AI and Productivity', discuss putting productivity first in learning. They explore AI-powered performance support, workflow-centered design, scaling quality, real-world healthcare impact, and ways AI reduces SME bottlenecks while boosting worker confidence.
AI Snips
Chapters
Books
Transcript
Episode notes
Productivity As L&D's North Star
- AI turns performance support from niche to pervasive by answering questions and doing tasks in-line with work.
- Donald Clark: hang your L&D strategy on productivity to stay relevant and funded.
Human Limits Meet Machine Capability
- Human performance alone is cognitively and physically capped and cannot deliver unlimited productivity.
- Donald Clark: machines plus humans create the new productivity ceiling, not humans alone.
Lock Quality Into AI Workflows
- Build continuous quality control and evaluation into AI systems to prevent hallucinations and unsafe outputs.
- Use an expert-in-the-loop to validate AI outputs before broad deployment.
