Performance Matters | A 5 Moments of Need® Podcast Series The Future Is Now: How AI Is Transforming Workflow Learning
15 snips
Dec 31, 2025 
Trond Kristiansen, a learning leader in healthcare innovation, discusses the transformative power of AI in workflow learning. He explains how AI has shifted his role from training support to a vital business partner, enabling rapid performance solutions. Trond highlights the importance of reframing AI as intelligence augmentation, rather than a replacement. His insights include automating complex workflows through agent skills and building a governance matrix to manage AI risks. This conversation is a must-listen for anyone interested in pioneering changes in learning and development.
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Flip The Learning Pyramid
- Trond Kristiansen found the Five Moments of Need flipped the learning pyramid to focus on performance rather than long e-learning modules.
- This approach matched hospital workflows and produced better adoption than 30–45 minute training modules.
Frame AI As Augmentation
- Reframe AI as intelligence augmentation instead of artificial intelligence to reduce fear and encourage collaboration.
- Use AI to give practitioners superpowers to amplify creativity, empathy, and critical thinking rather than replace them.
From Aircraft Tools To AI Tools
- Trond compares his dad the aircraft crew chief who made tools to his own habit of building AI tools for work.
- He uses AI and low‑code tooling to craft the exact tools he needs for workflow learning.