Knowledge Fika 2.0: Knowledge in M365 with Copilot and Content AI

About this episode:What does it really take to make Knowledge Flow — especially as Microsoft rolls out a new Engage experience and updated licensing model through April 2026?In this episode of Knowledge Fika, I’m joined by Lukas Wünsch to explore how Knowledge & Portfolio Management and Community‑driven collaboration come together — and why this moment matters as Engage continues evolving from a social layer into a deliberate, organisation‑wide capability.We discuss:What’s changing in the new Engage experience in TeamsWhat the licensing shift signals for organisations — and why it forces clearer intentWhy community design, not tools, determines knowledge flowHow Engage supports knowledge sharing across portfolios when it’s used deliberatelyWhere Engage adds real value — and why strategic direction and C-level support is a game-changerThis conversation isn’t about features or hype. It’s about using communities to create clarity, connection, and knowledge flow — that actually sticks!☕ Practical, grounded, and refreshingly honest — just the way we like our fika.About Lukas:Lukas Wünsch is the head of Knowledge & Portfolio Management and community‑driven collaboration at MHP (a Porsche subsidiary), where his focus is making knowledge actually flow — across people, portfolios, and real work.With a Scandinavian connection from his undergrad studies in Norway (and fluent Norwegian to prove it), Lukas brings a refreshingly human, pragmatic take on KM — grounded in structure, trust, and communities rather than tools for tools’ sake.Outside of work, we bonded over a shared love of Guinness — though when it comes to fika, Lukas keeps it classic: strong coffee and a cinnamon roll. Plain. Proper.

Cory Newton‑Smith, Group Product Manager at Microsoft who leads AI in SharePoint, shares the journey from document processing to Copilot‑powered knowledge. She discusses cleaning noise and detecting duplicates, surfacing authoritative content, and enabling in‑product actions like creating lists and pages via natural language. Short, practical tales of customer feedback shaping AI features.

Marc D Anderson, longtime Microsoft 365 consultant and SharePoint expert with a wry, pragmatic style. He talks about platform versus best-of-breed choices. He shares cautious optimism about Copilot while calling out hallucinations and real-world limits. He urges starting with business problems, not tools, and closes with a Fika moment about slowing down.

About this episode:In this episode, I sit down with Adam Harmetz, VP of Product (SharePoint, OneDrive, Planner and a whole slew of M365 products) at Microsoft, to look at SharePoint’s 25‑year journey and how it’s evolving in an AI‑first era. And what to expect from https://aka.ms/SPat25 - the big birthday event!We cover the rise of Knowledge Agent, why content lifecycle management and governance still matter, and how AI is transforming the way people interact with information. Adam also shares insights on Work IQ and the shift toward richer content experiences — all pointing to a future where collaboration, automation, and intelligent context are at the core of everyday work.If you care about content, knowledge in the flow of work, and where Microsoft is taking SharePoint next, this conversation delivers clarity, history, and a few sharp one-liners (including the now‑iconic “garbage in, garbage amplified”). #GIGAAnd if you haven't already: Sign up for the 25th SharePoint birthday celebration today! https://aka.ms/SPat25 It will be a blast (from the past) but some BIG announcements too!About Adam:Adam Harmetz is a VP of Product in Microsoft’s Collaborative Apps & Platforms organization, with two decades of experience shaping how people create, manage, and use content at work. He’s spent his career at the intersection of product design and customer success — from reimagining SharePoint to driving the next wave of content management innovation with AI and agents.He lives in Kirkland, WA with his wife (a former product director turned leadership coach), their two kids, and a very loved dog. Together, he and his wife write about careers, parenting, and the messy, meaningful parts of life at https://blog.mindthebeet.com.

Paul Keijzers, long-time SharePoint and Microsoft 365 expert and founder of KbWorks, shares hard-won practical wisdom. He covers metadata’s comeback, why poor data gets amplified by AI, the promise of Knowledge Agent for library relevance, messy migrations that break Copilot, the realities of Power Automate, and the need for better admin UX and site ownership practices.

In this engaging discussion, Heather Cook, Principal Customer Experience Manager at Microsoft 365, delves into the vital role of communities in driving tech adoption. Drawing from her diverse background, Heather emphasizes that success in tech can come without coding expertise. The conversation explores the importance of metadata and content governance for Copilot readiness, along with the challenges of user-applied tagging. Heather's reflections on her career journey and insights on fostering professional relationships remind us that social connections are key to thriving workplaces!

On popular demand - Knowledge Fika is back! But with a much more practical focus on Knowledge Management, so we are calling it Knowledge Fika 2.0. Here are a few words from host Rebecka Isaksson about what is changing with Knowledge Fika, now that Season 3 is kicking off, on January 12, 2026.A new focus, with more Microsoft and MVP guests, and a much more practical approach to KM: Knowledge in M365 with Content AI & Copilot - focusing on:✅ Knowledge in M365 – from SharePoint, to Engage, and beyond✅ Microsoft Content AI & Copilot✅ Practical stories & visionary insights from Microsoft leaders, MVPs and KM expertsAnd for our season premiere I sat down with Heather Cook, who is a Principal Customer Experience Manager at Microsoft and a true Community Connector, Leader & Advocate.Here's a sneak peek from Season 3 - Episode 1. Enjoy!

Stan Garfield, a seasoned knowledge management expert, and James Tyer, a Microsoft product team member, delve into the significance of communities of practice. They discuss how voluntary participation fosters engagement and the critical role of leadership and trust. James highlights how Microsoft’s Engage platform enhances these communities without replacing genuine interaction. Listeners will also get insights into Stan’s upcoming book on knowledge management and the evolving landscape of collaboration in the age of AI. A perfect blend of wisdom and light-hearted banter!

Daniel Cohen-Dumani, founder of Experio AI and seasoned technologist, discusses the intersection of AI and knowledge management in consulting. He highlights the challenges of preserving institutional memory and the potential of AI-driven curation. Daniel shares insights on how Experio AI connects diverse data sources to uncover hidden skills and streamline workforce planning. He emphasizes that while automation is on the rise, human intuition and empathy remain irreplaceable, stressing the importance of maintaining human connections within teams.

Aki Antman, founder of Sulava Oy and a Microsoft 365 Copilot MVP, alongside Hanna Radtke Bergström, an expert in guiding non-technical teams on AI adoption, dive into the transformative potential of AI in workplaces. They emphasize the need to democratize AI education and share insights on navigating regulatory challenges, especially in healthcare. The discussion also includes the impactful role of generative AI tools like Microsoft Copilot in enhancing productivity, and they reflect on workplace culture through the lens of 'Fika'.