Knowledge Fika 2.0: Knowledge in M365 with Copilot and Content AI

Episode 27: Metadata, Mayhem & Microsoft 365: Paul Keijzers on Fixing the Chaos

Feb 8, 2026

Paul Keijzers, long-time SharePoint and Microsoft 365 expert and founder of KbWorks, shares hard-won practical wisdom. He covers metadata’s comeback, why poor data gets amplified by AI, the promise of Knowledge Agent for library relevance, messy migrations that break Copilot, the realities of Power Automate, and the need for better admin UX and site ownership practices.

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INSIGHT

Metadata Is Mission-Critical

Metadata, taxonomy and lifecycle management are essential to get value from Microsoft 365 and Copilot.
Without them organizations pay for features they cannot effectively use.

ADVICE

Customize Access Request Prompts

Customize the access request message to guide requesters and reduce friction.
Make the request experience informative so business owners get useful context when granting access.

INSIGHT

Flatten The Admin Experience

The SharePoint admin center UX is cluttered and forces deep navigation for simple tasks.
A flatter, clearer admin experience would reduce mistakes and lower the skill barrier.

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About this episode:

In this episode of Knowledge Fika, I sit down with the one and only Paul Keijzers — long-time SharePoint legend, MVP, and someone who’s basically been living in site collections since 2001 (yes, before some intranets were even born).

We dig into the stuff that actually matters but too often gets ignored: metadata, governance, ownership, and why the SharePoint admin center still feels like it needs a strong cup of coffee and a UX redesign. Paul shares his take on Microsoft’s renewed love for metadata (finally!), what the new Knowledge Agent means for orgs drowning in documents, and why “garbage in, garbage amplified” is the AI mantra nobody wants but everyone needs.

We also poke at the myth of “low-code” — spoiler: Power Automate still expects you to know what you’re doing — and why every site deserves at least two responsible owners to avoid becoming a digital orphanage.

And because it is Knowledge Fika, we wrap with a light-hearted chat on the true priorities in life: good coffee (or your favourite kombucha!), good company, and well-governed content.

Tune in, learn something, laugh a little — and maybe rethink your metadata choices.

About Paul:

Paul Keijzers (MVP) is an 8‑time (or 9 actually, we aren't sure anymore ;-) ) Microsoft MVP and the founder of KbWorks, where he helps organizations work smarter and more secure in Microsoft 365. With over 20 years of experience, he has supported more than 150 organizations and built deep expertise across Microsoft Teams, SharePoint, Purview, Power Automate, Copilot, and the Viva suite.

His clients describe him as pragmatic, professional, and exceptional at translating complex challenges into real business value.

Originally from the Netherlands, Paul now lives in Portugal with his family, where he surfs, mountain-bikes, and shares weekly insights on his popular YouTube channel.

Learn more about Paul and KbWorks: https://kbworks.eu
Check out Paul's YouTube channel: https://youtube.com/@kbworks_eu