ServiceNow Podcasts

Vaibhav Gupta, co-creator of BAML and founder at Boundary ML focused on safe, typed agentic AI tooling. He argues most agent code is fragile and unfamiliar with probabilistic failure. He traces how abstractions evolved in web dev and gaming. He introduces BAML, demoing schema-driven extraction, prompt preview, and static checks to make LLM systems more reliable.

This is the takeaway episode with Vaibhav Gupta, co-creator of BAML, where we unpack why most agentic AI code out there is dumb. If you like what you hear, you should listen to the full episode. See omnystudio.com/listener for privacy information.

Two colleagues rant over decision intelligence and how context graphs can codify choices. They debate MCP versus skills and whether interoperability or ease wins. They talk about capturing decision traces, measuring exceptions over time, and treating context as a business asset. They argue organizations actually face a work problem and outline maturity stages for scaling context and AI.

Juan Gorricho, a data and analytics exec with 25+ years at TD Bank, Visa and Disney, champions tying data work to dollars. He rips into AI hype and vanity metrics. He urges shifting analysts into decision partners, embedding teams with the business, and building foundations by slice for reusable, trusted data products.

This is the takeaway episode of our chat with Juan Gorricho, a data and analytics executive with more than 25 years of experience delivering business value at TD Bank, Visa, The Walt Disney Company. We cover: Why do data leaders keep building vanity metrics instead of business value? How do you go from being an "order-taking reporting team" to a trusted decision intelligence partner? And why does every data governance initiative feel like building policies nobody wants to follow? And so much more. If you liked these takeaways, listen to the full episode!See omnystudio.com/listener for privacy information.

Two friends rant over beers about Data Day Texas takeaways and the conference vibe. They recap keynote themes on adapting to change and ethics in data. Conversation jumps to librarian-style questioning, semantic layers controversy, and the Open Semantic Interchange idea. They debate agentic coding, pipelines as knowledge carriers, governance alignment, and the shift toward knowledge management roles.

Dr. Irina Steenbeek, data practitioner and author focused on data lineage and governance. She explores practical limits of full technical lineage and why scope and maintenance matter. She contrasts business and technical lineage needs and argues data foundations are essential for AI governance. She shares organizational challenges and pragmatic ways to get lineage to deliver value.

This is the takeaway episode with Dr. Irina Steenbeek, a data practitioner, and author of multiple books including Data Lineage from a Business Perspective. In this episode, Juan and Tim discuss with Irina the practical realities of implementing data lineage and its relationship to Data and AI governance. See omnystudio.com/listener for privacy information.

A conversation with Jody Elliott, Head of IT Risk and Sustainability at National Grid, on embedding responsible AI and sustainability at scale.  In this episode of the ServiceNow Executive Circle Podcast, Jody Elliott, Head of IT Risk and Sustainability at National Grid, explores how sustainability, risk, and AI can work together to create real business value. Operating across critical national infrastructure in the UK and US, Jody shares why “good green operations are just good operations” and why sustainability and responsible AI must be embedded by design, not treated as standalone initiatives.  The conversation covers:  How IT sustainability, e-waste policy, emissions reduction, and regulatory compliance can drive efficiency, trust, and innovation  Practical, real-world AI use cases, including how generative AI can improve compliance and risk oversight by analysing large volumes of unstructured data  The importance of AI literacy, human-in-the-loop governance, and strong control frameworks  How organisations should prepare for emerging regulation, including the EU AI Act and CSRD  What’s next—from rising energy demand and supply chain risk to the next wave of responsible technology  Tune in now for a practical, real-world look at how responsible AI and sustainability can drive efficiency, trust, and innovation at scale.  If you’ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to executivecircleuki@servicenow.com   And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please visit.  See omnystudio.com/listener for privacy information.

AI, Skills, and the Future of Work at Aviva  In this episode of the ServiceNow Executive Circle podcast, Kat Finch is joined by Dan Godfrey, Group People Transformation and Talent Director at Aviva, to explore how people strategy, technology, and AI are coming together to reshape the future of work. Dan shares how Aviva’s scale, legacy, and long history influence its approach to transformation, and why operational readiness, adoption, and change management are just as critical as the technology itself. From learning and recruitment to people technology and data analytics, the conversation highlights how HR and IT must work in lockstep to deliver meaningful outcomes for both colleagues and customers.  The discussion also dives into the evolving role of AI in skills development, workforce planning, and customer experience. Some key topics include:  The evolving role of AI in skills development, workforce planning, and customer experience  Highlighting how Aviva is using AI to surface skills and support “squiggly careers”  Showing how AI helps colleagues navigate future career paths and learning opportunities  Emphasising the importance of human-in-the-loop governance, trust, and responsible use of AI  Looking ahead to how AI could democratise financial services by making financial knowledge more accessible  Reinforcing why investing in peoples capability remains the most critical transformation for organisations  If you’ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to executivecircleuki@servicenow.com   And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please visit.  See omnystudio.com/listener for privacy information.