ServiceNow Podcasts Stop Chasing AI Hype. Start Counting Dollars. w/ Juan Gorricho
Feb 5, 2026
Juan Gorricho, a data and analytics exec with 25+ years at TD Bank, Visa and Disney, champions tying data work to dollars. He rips into AI hype and vanity metrics. He urges shifting analysts into decision partners, embedding teams with the business, and building foundations by slice for reusable, trusted data products.
AI Snips
Chapters
Transcript
Episode notes
Prioritize Business Outcomes Over Hype
- Focus relentlessly on solving real business problems, not on shiny tech or pilots.
- Count measurable business outcomes like revenue uplift or cost reduction instead of vanity metrics.
Gen AI Pressure Demands Education And Courage
- Executives pressure data teams on Gen AI because it's tangible and easy to grasp.
- Data leaders must educate, be brave, and connect AI experiments to business objectives and governance.
Stop Measuring Busy Technical Metrics
- Avoid counting easy technical metrics like petabytes, job counts, or dashboard volume.
- Build a finance-blessed system to attribute and measure real business value from data initiatives.