ServiceNow Podcasts It's Friday, Juan and Tim rant about Decisions, Context, MCP and Maturity Models
Feb 6, 2026
Two colleagues rant over decision intelligence and how context graphs can codify choices. They debate MCP versus skills and whether interoperability or ease wins. They talk about capturing decision traces, measuring exceptions over time, and treating context as a business asset. They argue organizations actually face a work problem and outline maturity stages for scaling context and AI.
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MCP vs Skills: Fast Start vs Repeatable Scale
- MCP provides a standard, reusable interface that supports governance and interoperability across apps.
- Skills will proliferate because they are faster to adopt, but MCP remains valuable for enterprise repeatability.
From Data-First To Decision-First
- Organizations must codify knowledge, decisions, and decision lineage rather than leaving it in heads and documents.
- The shift is from a data-first to a decision/knowledge-first mindset focused on decision outcomes and traceability.
A Teams Message Overrode A System Decision
- Juan gives an example where a Teams message at 10:30 PM overrode a formal decision in the system.
- That unstructured override shows why capturing conversational context matters for decision traces.