Transform NOW

At SS&C Blue Prism Live in Dallas, Texas on February 27, 2024, Brad Hairston caught up with Paul Branson, Director of Solution Engineering for the Americas at our consulting partner Novelis, who explained how his firm stays focused on the end-to-end business processes that their clients are trying to reinvent through intelligent automation. . Here’s what we talked with Paul about:  *What Novelis does best *How Novelis works with organizations to establish/sustain/scale their automation capability *The role of Novelis’ research lab *How process intelligence is impacting intelligent automation journeys *The advent of GenAI and how Novelis is helping clients in this space *How Novelis' SmartRoby platform is helping companies orchestrate, govern, and report on their end-to-end automation capability . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Tom Davenport, renowned academic, author, and expert in AI, data science, machine learning and information systems, who explains how citizen-led technology is sweeping across all areas of organizations with very positive results. . Here’s what we talked with Tom about:  *Why citizen-led technology is trending and how GenAI has impacted it *The importance of citizen-led technology to the health of an organization *Changing IT views around business technology enablement *The criticality of skill development and knowledge transfer *Addressing the challenges and risks associated with citizen-led efforts *How company culture and leadership support drive citizen-led technology *The role of higher education institutions in preparing students for citizen-led technology . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Kathy Murphy, Product Lead, Intelligent Automation at SS&C Retirement Solutions, and Alec Sutherland, Principal, Intelligent Automation at SS&C Blue Prism, who explain how SS&C's very successful internal automation program achieved the fastest deployment of 1,000 digital workers in SS&C Blue Prism's history. . Here’s what we talked with Kathy and Alec about:  *How the internal automation effort started and what’s unique about it *The approach to re-skilling *The makeup of the delivery team *The mass migration of UiPath automations to SS&C Blue Prism as a part of this program *The operating model that best supported the scale and pace required *Critical success factors *Benefits quantification *The lasting impact on internal teams *The implications of this program on SS&C Blue Prism customers . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Dr. John Sviokla, Co-Founder of GAI Insights and Executive Fellow at Harvard Business School, who explains how his research firm is helping companies navigate the early days of GenAI and why everyone should be so excited about this latest technology disruption. . Here’s what we talked with John about:  *The origins of John’s GenAI research firm and how it is differentiated *GenAI compared to previous technology disruptions *The WINS framework for gauging the level of transformation for specific industries *Where the leadership of GenAI efforts/explorations exists *Where most companies are beginning their GenAI journey *Using GenAI to extend the level of automation previously applied through RPA and predictive AI *Inhibitors to GenAI adoption *The biggest misperception around GenAI . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Frank Casale, founder and chairman of The Institute for Robotic Process Automation & Artificial Intelligence (IRPA AI), about his journey into automation and AI, the impact of AI technology, the rise of intelligent autonomous agents, and the challenges organizations face in preparing for AI. He also explores the balance between governance and innovation, the future of AI and immersive tech, and offers advice for young professionals entering the field. Here’s what we talked with Frank about:  - AI technology is rapidly evolving and has the potential to revolutionize industries. - Intelligent autonomous agents are the next evolution of intelligent automation. - Organizations need to embrace AI technology and prepare their people for the changes it will bring. - Balancing governance and innovation is crucial for successful implementation of AI technology. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Tonille Miller, founder and CEO of EXT, about the impact of remote work on connection and relationships, and the role of technology in finding meaning in work. We also explore how organizations can manage role changes and lead change effectively as technology transforms operations. Tonille shares insights from her book, 'The Flourishing Effect,' which focuses on creating optimal experiences and meeting human needs in the workplace. She emphasizes the importance of removing sources of friction and providing experiences that meet people's needs for meaning, purpose, well-being, connection, and growth. Overall, the conversation highlights the need for organizations to prioritize human well-being and adapt to the changing landscape of work. Here’s what we talked with Tonille about:  - How technology can help employees find more meaning in their work by automating mundane tasks and allowing them to focus on higher-order thinking, problem-solving, and innovation. - Why managing role changes in organizations adopting new technologies requires a focus on human well-being, proactive change management, and addressing friction and resistance. - Why leaders should put their workforce at the center of change efforts, frame changes in terms of shared values and employee benefits, and actively involve managers and influencers in the change process. Tonille's book: The Flourishing Effect: Unlocking Employee Thriving and High Performance as Your Competitive Edge: Miller, Tonille: 9798988733850: Amazon.com: Books To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Xavier Hanson, partner at Reveal Group, who explains how his consulting firm is helping companies carefully and effectively integrate GenAI into their process automations. . Here’s what we talked with Xavier about:  *The secret to Reveal Group’s success and growth in the intelligent automation industry *Market maturity with regard to intelligent automation *The biggest obstacles to advancing and scaling automation programs *Where most companies currently are with GenAI exploration *The importance of prompt engineering *How Reveal Group helps companies test and evaluate GPT-Based Solutions *Determining when human-in-the-loop makes sense with GenAI outputs *A Reveal Group engagement example involving digital workers connected to GenAI *Thoughts and predictions for intelligent automation in 2024 . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Mark Pedersen, Co-founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who explains how virtual agents are helping companies effectively conduct the various conversation journeys happening each and every day across their organization. . Here’s what we talked with Mark about:  *Why chatbots have come up short *How CLEVVA virtual agents automate specific conversations *Managing conversations across multiple channels *How CLEVVA leverages GenAI technologies *Ensuring accuracy and reliability of virtual agent answers *How virtual agents work with SS&C Blue Prism digital workers *How process mining technology is utilizing conversation data . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this encore episode, host Michael Marchuk speaks with Catherine Stewart from Novelis about reaching real results with automation and Generative AI. Catherine discusses the management platform SmartRoby that fuses the power of SS&C Blue Prism's intelligent automation platform with the capabilities of Gen AI to drive results. This recording was originally published on LinkedIn Live for the SS&C Blue Prism "BP Live" event in Toronto. Here’s what we talked with Catherine about:  - The investment Novelis has made in R&D for Gen AI - Novelis Labs that has been developing solutions supporting intelligent automation - What we can look forward to in 2024 from Gen AI To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Bent Dalager, Nordic Head KPMG NewTech, who explains how companies are finding more and more innovative ways to use automation and AI. . Here’s what we talked with Bent about:  *The way GenAI is impacting how companies are leveraging automation *The rationale for digital insourcing *How future business processes need to be re-engineered differently *Why the Nordics are paving the way toward a more digital world *How/when quantum computing will change things . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!