

Transform NOW
SSNC Blue Prism
Transform Now is brought to you by SS&C Blue Prism. Agentic Automation isn’t just the next step in automation—it’s the future of how work gets done. By enabling intelligent, autonomous agents to take action, adapt, and collaborate, organizations are unlocking new levels of productivity, growth, and customer delight. Join us as we explore how agentic automation is reshaping work for the better—for customers, employees, shareholders, and most importantly, you. To stay on top of the hottest topics in the world of agentic automation, subscribe now.
Episodes
Mentioned books

May 3, 2024 • 20min
275. The Total Economic Impact of Intelligent Automation
On this podcast, Brad Hairston talks with Paul Taylor, Chief Marketing Officer at SS&C Blue Prism, who breaks down the key insights from Forrester's latest research on the real business benefits realized by companies that have invested in intelligent automation.
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Here’s what we talked with Paul about:
*What the Forrester Total Economic Impact (TEI) report is all about
*The most impactful insights/takeaways/surprises from TEI
*What TEI says about revenue growth from intelligent automation
*What companies are doing to drive sustainable success from automation
*Common challenges facing companies during their automation journey
*What we can learn from the TEI findings on automation costs
*What TEI tells us about business value achieved from intelligent automation
*The qualitative benefits that TEI assessed
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Link to download the Forrester Total Economic Impact Report: https://www.blueprism.com/resources/analyst-reports/forrester-tei-2024/
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May 2, 2024 • 14min
274. Weekly Pulse Check on Automation & AI News
On this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.
News stories covered in this episode:
Elon Musk jokingly says AI could potentially win the US Presidential election in 2032 while at the "Oscars of Science" ceremony
https://www.windowscentral.com/software-apps/elon-musk-jokingly-says-ai-could-potentially-win-the-us-presidential-election-in-2032-while-at-the-oscars-of-science-ceremony
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Global Robot Kitchen Market to Surge to $3.35 Billion by 2024, Driven by Automation and Consumer Demand for Convenience
https://finance.yahoo.com/news/global-robot-kitchen-market-surge-151100326.html
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Google's Deep Mind AI can help engineers predict "catastrophic failure"
https://www.freethink.com/robots-ai/googles-deep-mind-ai-catastrophic-failure?utm_source=tldrai
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Apr 25, 2024 • 15min
273. Weekly Pulse Check on Automation & AI News
On this episode, co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.
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News stories covered in this episode:
*Business Process Management Market To Reach USD 83.2 Billion By 2032 | DataHorizzon Research
https://finance.yahoo.com/news/business-process-management-market-reach-055500802.html
*Scientists create 'toxic AI' that is rewarded for thinking up the worst possible questions we could imagine https://www.livescience.com/technology/artificial-intelligence/scientists-create-toxic-ai-that-is-rewarded-for-thinking-up-the-worst-possible-questions-we-could-imagine
*Meet your new IT superhero: Citizen developers flex their AI muscles https://www.msn.com/en-us/money/technology/meet-your-new-it-superhero-citizen-developers-flex-their-ai-muscles/ar-AA1nsWp9
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Apr 23, 2024 • 27min
272. The Human Factor in AI Innovation
On this podcast, Brad Hairston talks with Manuj Aggarwal, CIO at TetraNoodle and a Top Voice in AI on social media, who addresses some common misperceptions about AI and talks about how AI is positively impacting society and business if it is applied the right way.
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Here’s what we talked with Manuj about:
*How technology changed Manuj's life trajectory
*How TetraNoodle helps companies define the appropriate AI strategy
*How GenAI affects Traditional AI
*The societal impacts of AI
*The importance of AI getting designed and trained by people who understand humans really well
*The business functions that will be completely transformed first by AI
*How companies lagging behind in AI can catch up
*Getting business leaders fully engaged in the AI revolution
*Preparing the next generation of workers
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Apr 21, 2024 • 13min
271. Weekly Pulse Check on Automation & AI News
On this podcast, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.
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News stories covered in this episode:
*Paying tribute to DALL-E 2 as it sunsets
*Is the US headed to a 32-hour workweek as a result of automation and AI?
*will.i.am (Black Eyed Peas) an AI champion?
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Links to articles referenced in this podcast:
https://arstechnica.com/information-technology/2024/04/when-ai-images-were-mind-blowing-early-users-recall-the-first-days-of-dall-e-2/
https://www.cnbc.com/amp/2024/03/14/ai-and-automation-justify-shorter-work-week-democrats-argue.html
https://www.avclub.com/will-i-am-podcast-cohost-ai-1851169055
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Apr 17, 2024 • 24min
270. Thinking Big, Starting Small, and Scaling Quickly at Ericsson
On this podcast, Brad Hairston talks with Girish Pai, Technology Portfolio Director at Ericsson, who talks about Ericsson's automation capability and the successful returns they have achieved with it. Telco is an extremely fast-moving industry, and emerging tech is making it go even faster. The need for agility and versatility to respond to changes in this sector is greater than ever, and intelligent automation is filling this role in a big way.
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Here’s what we talked with Girish about:
*Ericsson’s automation journey to date
*Ericsson's value realization methodology for automation initiatives
*The role of intelligent automation in growth and customer engagement strategies
*Keeping the business operations stakeholders engaged
*Where GenAI will likely have the biggest impact
*Advice for scaling
*Managing a heterogeneous automation platform
*What’s next for Ericsson’s automation program
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Apr 11, 2024 • 30min
269. Embracing a Fintech Mentality at State Street Bank
On this podcast, Brad Hairston talks with Giovanni Gentile, Managing Director of Automation & Artificial Intelligence Platforms & Product Services at State Street Bank, who talks about his organization's very successful automation journey and how his soccer coaching skills have helped him and his team embed automation and innovation into the culture.
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Here’s what we talked with Gio about:
*The automation journey at State Street
*Leveraging GenAI and other AI skills in the right way
*Measuring automation benefits
*Embedding automation and AI into the culture
*The biggest contributor to automation success
*What’s next for the automation program at State Street
*How coaching soccer relates to cultivating automation
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Apr 5, 2024 • 25min
268. Intelligent Automation and Humanation
In this episode, host Michael Marchuk talks with Brent Kedzierski, Chief Industrial Advocate at HumanWRKS about the historical context and perception of automation, as well as the evolution of intelligent automation. He emphasizes the importance of balancing technological growth with economic sustainability and provides practical advice for HR teams. Brent also introduces the concept of humanation, which involves automating tasks that support human decision-making and creativity. He highlights the need for companies to strategically prepare for automation and address the changing nature of work.
Here’s what we talked with Brent about:
- How automation has been a longstanding fear due to historical conditioning, but it can enhance human performance and create new jobs
- Applying intelligent automation to allow humans to focus on creativity and collaboration
- Strategically automating tasks that are dull, dirty, dangerous, or demanding, while enhancing human capacity for cognition, collaboration, and creativity
- Balancing technological growth with economic sustainability
- How HR teams can create engaging and purposeful work experiences
To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Mar 28, 2024 • 36min
267. AI Ecosystems and Autonomous Intelligent Automation
In this episode, host Michel Marchuk talks with Rotem Alaluf, the founder and CEO of Wand.ai. Rotem discusses the evolution and development of AI and its impact on businesses. He emphasizes the importance of bridging the gap between AI technologies and real-world value, particularly through natural language interaction. The conversation explores the role of OpenAI's GPT-3 in spurring the adoption of AI and the need for steering mechanisms and personalization in AI agents, the ethical use of AI, and the potential for bias. We also discuss the future of AI ecosystems and the potential for higher-level commands and autonomy as intelligent automation uses more AI components.
Here’s what we talked with Rotem about:
- AI technologies are evolving to bridge the gap between AI capabilities and real-world value, particularly through natural language interaction.
- OpenAI's GPT-3 has played a significant role in showcasing the potential of AI and changing perceptions about its complexity and usability.
- Steering mechanisms and personalization are crucial for AI agents to effectively collaborate with humans and achieve complex tasks.
- Ethical use and the mitigation of bias in AI systems are important considerations that require careful regulation and data selection.
- The future of AI ecosystems lies in the ability to give higher-level commands and prompts to AI agents, enabling greater autonomy and productivity gains.
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Mar 22, 2024 • 15min
266. Tracking the Value of Intelligent Automation with C TWO
In this episode, host Michael Marchuk talks with Phil Russell from C TWO at the Dallas BP Live event.
We discuss how C TWO acts as an insurance policy for automations, ensuring that the work is delivered successfully and meeting business expectations and discuss how the C TWO platform is suitable for customers at different stages of their automation journey, from entry-level to highly mature improving the quality of life for automation teams and its ability to support long-term transformation.
Here’s what we talked with Phil about:
- How customers in various stages of their automation journey have different needs for tracking and management.
- How integrating generative AI enables intelligent work management and process improvement.
- Why focusing on improving the quality of life for automation teams supports long-term transformation success.
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