Transform NOW

On this podcast, Brad Hairston talks with Patrick Tyne, VP of Products at SS&C Blue Prism, who explains why now is the perfect time to release a whole new flavor of intelligent automation to the market, SS&C Blue Prism Next Gen. . Here’s what we talked with Patrick about: *Overview of SS&C Blue Prism Next Gen and its foundational components *Why Next Gen resonates with highly regulated industries *What ChatGPT has to say about SaaS-flavored intelligent automation *How customer input has impacted Blue Prism product development *The role of GenAI in Next Gen and the overall product portfolio *The next level of technology innovation to come . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: AI is already changing management — companies must decide how https://www.ft.com/content/389e505c-a1cc-4176-a592-dd1d0fa171b8 . Why Side Hustles And Portfolio Careers Are The Future Of Work https://www.forbes.com/sites/jameshudson/2024/05/15/why-portfolio-careers-are-the-future-of-work/?sh=17fdb6a04189  . It’s Time to Believe the AI Hype https://www.wired.com/story/its-time-to-believe-the-ai-hype/ . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Ema Roloff, co-founder of Roloff Consulting, about the importance of digital literacy and people-driven change in the business world. Ema shares her journey from teaching to corporate training to technology sales, highlighting the need for education and understanding in the technology industry. Ema emphasizes the challenges companies face in implementing new technologies and the cultural change required for successful digital transformation. She also explores the concept of a hybrid workforce, where humans and digital labor work together, and the need for workforce orchestration. Ema envisions a future where technology simplifies processes and allows humans to focus on more meaningful work. Here’s what we talked with Ema about:  -Digital literacy is crucial for executives and employees to navigate the rapidly changing technology landscape. -Cultural change is necessary for successful digital transformation, and education plays a key role in driving this change. -The concept of a hybrid workforce, where humans and digital labor work together, is becoming increasingly important. -Workforce orchestration is essential for integrating different technologies and processes within an organization. -The future holds the potential for technology to simplify processes and allow humans to focus on more meaningful work. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: Navigating The Fine Line: AI In Insurance And The Human Touch https://www.forbes.com/sites/forbestechcouncil/2024/05/09/navigating-the-fine-line-ai-in-insurance-and-the-human-touch/?sh=20fc12f8b413 . The Human Side of AI: Insights on Balancing Automation and Empathy The Human Side of AI: Balancing Automation and Empathy ⁠https://innotechtoday.com/the-human-side-of-ai-insights-on-balancing-automation-and-empathy/⁠ . UK watchdog looking into Microsoft AI taking screenshots https://www.bbc.com/news/articles/cpwwqp6nx14o . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode of the Transform Now podcast, host Michael Marchuk interviews Paul Baier and David DeLallo from G.A.I. Insights about their article titled 'Your Organization Isn't Designed to Work with GEN.AI.' The article explores the need for organizations to adapt their structures and processes to keep up with the transformative power of AI. The guests discuss the challenges organizations face in implementing AI and the importance of a different paradigm for working with generative AI. They introduce the concept of the 'design for dialogue' framework, which involves task analysis, interaction protocols, and feedback loops. The conversation also touches on the impact of generative AI on job roles and the need for leaders to embrace and understand the technology. Here’s what we talked with Paul and David about:  -Organizations need to adapt their structures and processes to effectively work with generative AI. -The 'design for dialogue' framework, which includes task analysis, interaction protocols, and feedback loops, is crucial for implementing AI successfully. -Leadership plays a critical role in driving the adoption and understanding of AI within organizations. -The impact of generative AI on job roles requires a shift towards strategic thinking, critical thinking, creativity, and innovation. -Organizations must prioritize the development of skills needed to leverage AI and create a culture that embraces change and continuous learning. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: What a Zoom cashier 8,000 miles away can tell us about the future of work https://www.vox.com/money/24152251/virtual-zoom-cashiers-ai-automation-future-work . Eight US newspapers sue ChatGPT-maker OpenAI and Microsoft for copyright infringement OpenAI lawsuit: Eight major U.S. newspapers sue ChatGPT-maker and Microsoft for copyright infringement | AP News . FX: Why it’s bad to confuse AI with automation https://www.euromoney.com/article/2d88jz4s4ang11ustdmgw/foreign-exchange/fx-why-its-bad-to-confuse-ai-with-automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk interviews Harish Ramaswamy and Paula Carneiro Cox about the intelligent automation journey with Lowe's and Wonderbotz. Harish explores the way that they started and adopted automation to drive real value as Paula talks about the importance of the partnership between SS&C Blue Prism and Wonderbotz in supporting Lowe's. They highlight the importance of identifying friction points in the customer and employee experience and solving for them as well as emphasize the need for a top-down and bottom-up approach to automation, with ideas coming from both levels of the organization. The conversation touches on the value of automation in driving growth and profitability, the importance of business-led and technology-driven solutions, and the need for efficient application of technology to avoid technical debt. Here’s what we talked with Harish and Paula about:  -How to identify friction points in the customer and employee experience and solve for them through automation. -How to take a top-down and bottom-up approach to automation, with ideas coming from both levels of the organization. -Why automation can drive growth and profitability by improving efficiency and effectiveness. -Where to focus on business-led and technology-driven solutions to solve specific business problems. -How to efficiently apply technology to avoid technical debt and ensure scalability and sustainability. -How partners can help organizations stay updated and aligned with automation trends. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

At SS&C Blue Prism Live in New York City on April 30, 2024, Brad Hairston caught up with Mark Pedersen, Co-Founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who will explain how his virtual agents are helping companies effectively conduct the various internal and external conversation journeys happening each and every day across their organization. . Here’s what we talked with Mark about:  *What CLEVVA provides to companies *Why typical chatbots and voice bots don’t work *How CLEVVA virtual agents automate conversations like a human agent across multiple channels *How CLEVVA leverages GenAI technologies accurately and reliably *How virtual agents work with SS&C Blue Prism digital workers and process intelligence . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: Attributions toward artificial agents in a modified Moral Turing Test https://www.nature.com/articles/s41598-024-58087-7 AI engineers report burnout and rushed rollouts as ‘rat race’ to stay competitive hits tech industry https://www.cnbc.com/2024/05/03/ai-engineers-face-burnout-as-rat-race-to-stay-competitive-hits-tech.html OpenAI may have a ChatGPT surprise planned just before Google I/O 2024 https://www.androidauthority.com/openai-chatgpt-search-announcement-date-3441690/ To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Simon Ratcliffe, partner at Beyond M&A, who talks about his experience with performance improvement in the private equity sector and where automation and AI fit into it. . Here’s what we talked with Simon about: *How his psychology background factors into his current advisory work *The current state of M&A activity *Driving value creation in acquisitions *The role of automation and AI in driving performance improvement *How the GenAI explosion is impacting M&A activity *The private equity company appetite for automation and AI *The potential impact of GenAI on professional services and other industries . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!