258. Bringing Structure to Unstructured Conversations With CLEVVA Virtual Agents

On this podcast, Brad Hairston talks with Mark Pedersen, Co-founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who explains how virtual agents are helping companies effectively conduct the various conversation journeys happening each and every day across their organization.

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Here’s what we talked with Mark about: 

*Why chatbots have come up short

*How CLEVVA virtual agents automate specific conversations

*Managing conversations across multiple channels

*How CLEVVA leverages GenAI technologies

*Ensuring accuracy and reliability of virtual agent answers

*How virtual agents work with SS&C Blue Prism digital workers

*How process mining technology is utilizing conversation data

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