Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai When speaking with several retailers this week, Karisse has noticed several recurring themes. With a recession looming, fraud is increasing. But, is that the only reason they're so stressed out? This week's topics include:The stress many merchants are feeling while preparing for the 2023 budget season and why performing a cost/benefit analysis on all expenses may be necessaryTips for solution providers to retain merchant customers for the long term, especially in light of budget concernsAn update on the Seth Green/Bored Ape NFT saga and what this says about the state of fraud and scams in Web3Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai This week, Karisse is joined by her good friend, and fellow fraud-fighter, Robert Capps. Like most online fraud-fighters, Robert fell into the world of fraud and Trust & Safety by accident. When he finished a network security project for a small startup called StubHub in 2008, he was asked to take on a new issue they were experiencing...online fraud and chargebacks.This was during a time when marketplaces were new, and had to solve fraud attacks and trust & safety issues as they happened. There were few technology solutions, and not as many peers in the space to learn from. But still, 6 years later when Robert moved on, their Trust & Safety department had become "best in class", with several bad actors arrested & serving time.In this episode, we'll discuss:The game-changing solutions Robert helped to create that are now considered standard best practices in the space.The power of collaboration, not only internally within your company and externally with peers, but also in working with federal law enforcement to send messages to large crime organizationsHow the lessons Robert learned as a merchant in a fast-paced new business model helped him in his next chapter as the Vice President of Strategic Partnerships for NuData, and then the VP of emerging markets for MasterCard. And he vaguely describes what new problem he is working to solve now. Several topics are covered in this conversation. It can't be missed.To connect with Robert on LinkedIn: https://www.linkedin.com/in/rwcii/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Online fraud that isn't prevented, is now keeping lawyers in the US busy! Over the last month, several class action lawsuits have been filed against banks such as Wells Fargo, Bank of America, Capital One, TD Bank, and others, claiming these financial institutions were aware of the significant fraud risks to consumers, without a method for victims to receive repayment.https://frankonfraud.com/fraud-trends/a-wave-of-zelle-class-action-lawsuits-hitting-banks/Lawsuits are also being filed against the largest & most popular marketplace for Crypto and NFTs, OpenSea. Users report loss of stored value NFTs (via ATO), fake/inauthentic NFTs, and glitches that have caused users to sell other seller's items for a discount. Users don't feel like OpenSea has been proactive in preventing fraud from occurring on its site or in recovering/reimbursing fundshttps://www.nytimes.com/2022/06/06/technology/nft-opensea-theft-fraud.html?auth=link-dismiss-google1tapWhat can other companies learn from these situations to avoid being next? Also, Karisse talks about a new trend being reported by retailers with physical stores & the FBI, which result in high dollar chargebacks that merchant is responsible for. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai This week's interview episode is a little bit different. Instead of Karisse talking with a fellow fraud-fighter, you get to hear her be interviewed by her podcast producer & founder of the Rolled Up Network, Lucas Walker. In this conversation, Lucas asks Karisse about the fundamentals of fraud & chargebacks and where to start when your online company receives chargebacks & experiences fraud. In addition, Karisse will talk about:Using chargeback data to understand gaps in your processes, customer communications, or a need for formal fraud prevention technologyThe different types of fraud & abuse targeting online companies of all sizes, in addition to payment fraud (which leads to chargebacks)Helpful tips & best practices for merchants utilizing the Shopify platform for ecommerce to prevent fraud & service-related chargebacks & disputesFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai How did we make it to episode 100?! Thank you to everyone who listens, shares, rates & reviews, and shared their time for an interview! And we are just getting started!It's no secret that as the economy goes down, online fraud goes up. And we are starting to see that happen. If a "Fraud Hurricane" is headed your way, what are the top 3 areas w/i your online business that are most vulnerable? Karisse will share the top 3 areas that are being targeted most by bad actors correctly. And, by all indications, these will be the core areas of business that will be most vulnerable based on the conversations in fraudster forums. Also, Karisse is having a crazy week of changes & shares the biggest ones in this episode. But change is often good, right? (But also, if you've tried to reach her this week...her responses will be delayed)Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai We've all seen the headlines predicting a recession around the corner. And already, a handful of tech companies have announced lay-offs, which we can only assume are the first few "dominos". Uncertainty & fear are tough emotions to navigate. While I can't predict your future, I can provide:Insight into how the last recession impacted, and changed the online fraud landscapeProvide some well-founded predictions on how this economic downturn may impact online merchants/fintech and solution providers within the industrySome suggestions & advice for how to prepare for this change in the tech world, both within your company, as well as for your own career pathKarisse will also provide a few highlights from last week's Marketplace Risk Management Conference in San Francisco & a from few fun get-together's with Bay area fraud-fighters. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In the online fraud prevention industry, there seem to be two different groups of professionals. Those fighting fraud "on the ground" for merchants, fintech, and/or marketplaces. And, those supporting & often selling anti-fraud technology to them. While both groups are on the same "side" of fraud (preventing it vs. committing it), their perspectives, their career goals, and their communication styles are very different.In this replay of a an episode that first aired on the "Online FraudCast" in May 2019, Karisse provides a 10,000 foot view of the sales/merchant landscape, and lessons they can each learn to improve their experiences with the other group within our industry.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Elon Musk putting Twitter acquisition on hold due to fake accounts; It's both a sign of the times, and leads to more questions than answershttps://www.npr.org/2022/05/13/1098741154/elon-musk-twitter-deal-hold-pauseBolt's Public issues are exposed, providing several lessons to other VC-financed fintech start-upshttps://www.nytimes.com/2022/05/10/business/bolt-start-up-ryan-breslow-investors.htmlThe one thing a solution provider sales person should never do...unless you don't want to make any salesGoogle's One Click Payment creates a lot of questions for the online fraud & payments industrieshttps://www.pymnts.com/news/payment-methods/2022/googles-bill-ready-virtual-cards-new-wallet-create-passports-pathways-for-push-button-commerceFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Gil Rosenthal is back to Fraudology to talk about some of the common "rants" fraud-fighters have. The biggest one being, "Why fraud is not just a cost of doing business". We also talk about:How we approach conversations with C suite execs who often have this perception, the frustrations & the opportunities when faced with this objection, and why that mindset will often lead to big fraud lossesHow online companies can either be like a "shopping mall" or an "amusement park" (and which makes for a much better customer experience, along w/ less fraud and Trust & Safety issues)We provide several anecdotes & examples for how to convey to leadership that the words "growth" and "security" are not mutually exclusiveYou can learn more about Gil's career journey & his observations on Fintech fraud in episodes #50 & #52 from January 2022. You can also find Gil on LinkedIn here: https://www.linkedin.com/in/gil-rosenthal/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Sales volumes online grew rapidly by 30% in 2020 due to the impact of Covid-19 internationally. Now, 2 years later, as the majority of countries & consumers return to "normal", the growth rate of online business is now normalizing.How annual sales by category are projected to decrease compared to the last 2 years, while some categories will become the strongest by 2025The impact of these rises & decreases may impact company valuations, lay-offs, and cost-cutting; however, fraud attempts are not decreasing at the same ratesWhat these statistics can mean for the online fraud and Trust & Safety industry, and why it's important to understand the impacts of these trends on overall company losses. -Not just in chargebacks, but in total losses to revenue such as refund fraud, promo code abuse, ATOs draining stored value accounts, etc.In this episode, Karisse will also answer a few questions from listeners based on the last 2 Thursday episodes, and will provide a quick recap of the 2nd annual F4 (Fearless Female Fraud-Fighters) Virtual retreat.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.