Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai There are several types of fraud-fighters, with different focus and skillsets. In most of our case, we fight & prevent fraud on behalf of online companies. Preferably, before the fraud occurs. But, others, investigate cases of internal theft in all areas of business such as embezzlement after the fraud act has been committed.Kelly Paxton, author of "Embezzlement: How to Detect, Prevent, and Investigate Pink Collar Crime" stops by Fraudology to talk about the similarities of fraud-fighters of all kinds. The host of the "Great Women in Fraud" podcast and "Pink Collar Crime Lady" (as she's affectionately known on LinkedIn) also talked about:Our shared interests in the recently popular combination of pop culture & fraudOur favorite podcasts to follow & books to read for career & personal developmentWhy being on LInkedIn is a good use of your time & energy; and ways to use it to build a network and provide opportunities for you before you need them"The Great Women in Fraud" podcast is available on all podcast networks and Kelly can be found here: https://www.linkedin.com/in/kellypaxton/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai More than ever before, consumers are choosing where to spend their money online based on who they like and trust. And while not all trust is lost or built within the fraud or Trust & Safety departments, more merchants are conducting internal studies to understand the impact on their bottom lines based on building or losing customer confidence in their company. On today's solo episode, Karisse provides 3 real-world, anonymous case studies that top enterprise companies (e-commerce, marketplaces, or fintech) have conducted to understand the price of trust. And the results were surprising! There's one merchant that learned the hard way what can happen when ATOs aren't avoided or quickly remedied. Another one looked at the annual spend of their customers before and after a customer's account was taken over. And, another was able to track how customers want to be treated in the event of a major ATO attack/threat to their online accts. -this one really surprised Karisse!.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai With fraud tactics ever evolving & innovating, it's important for online companies to also evolve to continually identify & prevent new fraud methods from being successful. But, changing or upgrading fraud technology is much more of a challenge than those outside of a merchant or Fintech company often realize. In today's episode, Nate Kharrl, CEO of Spec talks about his unique career path, and how it led to creating a new product to integrate fraud prevention technology in a more simple way.  Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai One of the important roles of online fraud-fighters for e-commerce & marketplace companies is to ensure your company's metrics stay below the thresholds for the card brand monitoring programs. If your chargeback & fraud ratios go above the thresholds set by each card brand, your company may face steep fees and fines, and eventually, could face the possibility of accepting credit cards for your website. In this solo episode, Karisse will provide:Information regarding both the "Visa Dispute Monitoring Program" and the "Visa Fraud Monitoring Program". What metrics are considered when a merchant is enrolled in these programs & how to calculate these rates before getting on "the naughty lists"Strategies & suggestions for reducing chargeback and fraud rates to fall off of these programs by reducing your rates to be below the threshold, as well as best practices for keeping your rates low & staying out of these programsAdditional impacts to your company's bottom line for being enrolled in these programs. Fees & fines, as well as the possibility of forfeiting the ability to dispute fraud-related chargebacks and increased bank declineFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai On this episode of the Fraudology podcast, we are joined by Ian Mitchell, a Managing Partner at Omega Fincrime Consultancy and the Founder of The Knoble, a non-profit focused on identifying & preventing the human impact of financial crime. In this episode, we discuss:Some of the lessons & observations of a 20-year fraud-fighting veteran of banking fraudHow corporate burnout led Ian to find a newfound passion for seeking justice & helping othersHow financial fraud/crimes fund crimes that impact vulnerable populations of people such as human trafficking, child exploitation, elder abuse/scams, and financial scams, and how fraud-fighting skills & data analytics can help identify these patterns of behavior. How other fraud-fighters can join this quest to create impact in addition to reducing the cost of financial fraud to your company.In addition to being a fraud-fighter and the founder of a non-profit, Ian is also an accomplished singer/songwriter. In a Fraudology first, he ends our conversation with his song "Old Dirt Road"The Knoble website: https://www.theknoble.com/Omega FinCrime website: https://www.omegafincrime.com/Connect with Ian on LinkedIn: https://www.linkedin.com/in/iantmitchell/Follow Ian's Music on Spotify: https://open.spotify.com/artist/31fwXkfT11l03GkbLvDkMe?si=kQY90c-HTCe_MSxhpz-I1AFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai A specific fraud ring from several years ago was featured on the recent docuseries about the controversial former CEO of Uber, Travis Kalanick titled "Super Pumped" (Showtime). Because it's fairly uncommon for fraud to play a part in storytelling about the tech world, Karisse had to talk about it. Also, she knows a lot more details about the fraud attack mentioned than the television writers did.What did the show get right, and what didn't they know enough about? How was this specific type of fraud so challenging for apps to identify back then? What lessons were learned by that team that helped reduce the fraud problem while playing by the rules of the app store? And why does Karisse feel OK sharing this information about a specific company? -These will all be answered.After talking about this story, Karisse answers a few recent listener questions.Also mentioned:F4 (The Fearless Female Fraud-Fighters) Virtual Retreat is in TWO weeks!May 5, 2022 starting at 9am PDT This will prove to be a life-changing event for female & non-binary attendees. Scholarships are available, as is the opportunity to sponsor an F4 experiencing unemployment or is a single parent. Visit www.chargelytics.com for more informationFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai It may be hard to believe, but the online fraud prevention community has never had a "how to" book w/ foundational information & guidance on practical fraud prevention & analytics for the 20+ years it has been an industry. Until now.Gilit Saporta (DoubleVerify) and Shoshana Maraney (Identiq) are the authors of the latest book published by O'Reilly Publishing titled "Practical Fraud Prevention: Fraud & AML Analytics for Fintech & ecommerce, using SQL & Python. And today, they joined Fraudology to talk about:How the book came to be & the overarching goals & themes of the bookSome of the surprising lessons learned while interviewing other experts to create this resourceThe most important aspects of being a fraud-fighter in e-commerce & fintech, and why collaboration is at the top of this listReminder: 50% of all royalties are being donated to Unicef, at the request of the authors. To purchase the book and/or review the full table of contents:https://practicalfraudprevention.com/To connect with the authors via LinkedIn:https://www.linkedin.com/in/gilit-saporta-9b56183/https://www.linkedin.com/in/shoshana-karin-maraney-26758736/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Refund fraud continues to be responsible for more than 3x the average enterprise merchant's chargeback losses, and is growing at a rapid pace. In this episode, Karisse:Provides an overview on why refund fraud is so "easy" to commit, especially for newer fraudsters and GenZ-ers who enjoy gaming the systemGives a high-level overview of refund fraud in general, and why pre-transaction monitoring or "policy abuse" products is not capable of preventing these lossesHighlights the latest refund fraud method top retailers are experiencing and why it's a difficult challenge for merchants to solve, but not impossible.If you are interested in joining the waitlist for an upcoming merchant-only workshop on refund fraud, or in requesting more information on a private training session for your team, you can email Karisse @ chargelyticsconsulting .com with "refund fraud workshop" in the subject line. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Online fraud is in a state of emergency. Fraud attempts & losses are up, almost across the industry. New fraud methods & tactics are putting a strain on traditional tools that have worked until recently.In this solo episode, Karisse shares her perspective on this, along with:Why is this happening "all-of-a-sudden"? What are the contributing factors to online fraud increasing so rapidly?How are online fraud methods are also evolving in new methods that not all teams are equipped to identify?  Is this a short-term bump, or is this the "new normal"? How should fraud teams prepare and adapt to these rapid changes without burning out? Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Last week Karisse talked in-depth about the types of fraud that online merchants need to be aware of when accepting BNPL (Buy Now, Pay Later) payment methods. This week, Karisse talks about:How bad actors are using marketplaces to find new targets of BNPL fraud The types of fraud that are targeting BNPL providers the mostChallenges in this emerging payment method that need to be faced, for BNPL providers to sustain themselves post-VC fundsLinks discussed in the intro:Virtual FraudCon call for fraud 'war story' talks:https://docs.google.com/forms/d/e/1FAIpQLSea7B3jl2gXq6_T9irDUD3-SoA6TEQ2QDPIEKR92Sjt60xMzQ/viewformJoin the F4 (Fearless Female Fraudfighters) Virtual Retreat:www.chargelytics.comFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.