Financial Advisor Success

Michael Kitces
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17 snips
Mar 5, 2019 • 1h 55min

Ep 114: Why Creating A Great Client Experience Is About More Than Just Great Service with Dennis Moseley-Williams

Dennis Moseley-Williams, founder of DMW Strategic Consulting, shares insights on creating distinctive client experiences for financial advisors. He distinguishes between service and experience, suggesting advisors should focus on meaningful transformations rather than just technical products. Using examples like Starbucks, Dennis emphasizes consistency and community. He advocates for authentic themes, staging client interactions, and targeting deeply specific niches to foster strong relationships. Unique practices, such as milestone celebrations and life skills events, further enhance the client journey.
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Feb 26, 2019 • 1h 52min

Ep 113: Scaling An Advisory Firm To Serve A Greater Mission Beyond Yourself with Stacy Francis

Stacy Francis, President and CEO of Francis Financial and founder of Savvy Ladies, is on a mission to empower women financially. She shares how her family's experiences drove her to support recent widows and divorcees while managing a growing advisory firm. Stacy discusses the importance of financial literacy in aiding women to escape difficult situations and the challenges in scaling her business. She also explains her unique hiring model that focuses on nurturing talent and the vital role of coaching in her leadership journey.
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Feb 19, 2019 • 1h 48min

Ep 112: Finding The Time To Get The Right People Into The Right Seat Of Your Advisory Firm with Andrea Schlapia

Andrea Schlapia, founder of Ironstone, coaches financial advisors on transitioning from a practice to a business. She introduces her 'fundamental four' framework, emphasizing strategic planning, business development, operational effectiveness, and the human element. The conversation highlights the importance of hiring the right team, with Andrea recommending a rigorous, multi-stage hiring process including simulations. She also advocates for monthly development days to foster internal growth and stresses frequent feedback over annual reviews as crucial for team success.
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Feb 12, 2019 • 1h 36min

Ep 111: Why The Right Advisory Fee To Charge Is The One That Not All Clients Say "Yes" To with Jim Stackpool

Jim Stackpool, founder of Certainty Advice Group, dives into the nuances of pricing and value in financial advising. He emphasizes that authentic value often differs from the products advisors offer, advocating for a client-centered approach. Jim shares strategies for setting fees that clients may decline, signaling true value alignment. He discusses the importance of understanding clients' deeper goals, the complexities of behavioral pricing, and the need to shift from traditional asset-based metrics to more meaningful engagement in advising.
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Feb 5, 2019 • 1h 56min

Ep 110: Adapting The 4-Hour Work Week Into A Highly Profitable 4-Month Work Year Lifestyle Practice with Micah Shilanski

Micah Shilanski, partner at Shilanski & Associates, oversees $130M in assets while focusing on federal retirement planning. He shares his journey from 70-hour work weeks to a highly profitable four-month work year. Discover how he structures client appointments, streamlines operations, and creates efficiencies. Micah highlights the importance of specialized services and client selection while balancing caregiving and travel. He reflects on personal loss, which reshaped his definition of success and priorities in both life and work.
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Jan 29, 2019 • 1h 52min

Ep 109: How A Retirement Researcher Implements Retirement Planning For His Own Clients with Jon Guyton

Join John Guyton, founder of Cornerstone Wealth Advisors and a retirement researcher, as he dives into the practical application of his groundbreaking retirement strategies. He reveals his unique method of categorizing retirement expenses into core and discretionary buckets, optimizing sustainable withdrawal strategies. Discover how his firm, managing $240M, evolved from humble beginnings, and learn about their innovative training residency for new planners, ensuring high-quality client service. John's insights blend theory with real-world practice for retirees.
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Jan 22, 2019 • 1h 47min

Ep 108: How To Take A Sabbatical Even When Your Clients Depend Primarily On You with Lisa Kirchenbauer

Lisa Kirchenbauer, founder and president of Omega Wealth Management, specializes in serving entrepreneurs and individuals in transition. In this discussion, she reveals how she managed to take two six-week sabbaticals despite her hands-on client relationships. The conversation dives into her preparation process, including training her team and shifting client expectations. Lisa also shares the personal insights she gained during her breaks and the leadership lessons that have shaped her practice, ultimately redefining what success looks like for her business.
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Jan 15, 2019 • 1h 55min

Ep 107: Using Podcasting As A Marketing Strategy To Attract (Retirement Niche) Clients with Roger Whitney

Roger Whitney, a partner at WWK Wealth Advisors and host of the Retirement Answer Man podcast, shares his journey in building a niche practice focused on retirees. He discusses how he successfully attracted nearly $50 million in assets through podcasting and emphasizes the importance of framing retirement as time freedom. Whitney also highlights the value of advising on life choices, creating interactive planning sessions, and treating advisors as life coaches. His insights on using podcasting as an educational tool for clients reveal effective strategies for advisors looking to grow their practice.
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97 snips
Jan 8, 2019 • 1h 41min

Ep 106: Empowering Widows Financially By Helping Them Navigate The 3 Stages of Widowhood with Kathleen Rehl

Learn from Kathleen Rehl about empowering widows financially and navigating the three stages of widowhood. Discover tips for advisors, handling grief, client meetings, and career transitions. Gain insights on communication skills, emotional support, and tailored financial guidance for widows.
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Jan 1, 2019 • 1h 45min

Ep 105: Growing An Advisory Firm By Pairing Young Advisors To Acquired Books Of Business From Retiring Advisors with Chip Munn

Chip Munn, co-founder of Signature Wealth, shares insights from his firm’s meteoric rise to over $1 billion in assets. He reveals the secret sauce of acquiring retiring advisors' practices and seamlessly pairing them with younger talent. Chip discusses the unique flexibility offered by the independent model, the importance of technology and shared resources, and how to ease client transitions during advisor changes. His passion for mentoring new advisors shines through, as he highlights the firm’s supportive culture and strategies for successful growth.

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