Planet Money

Summer School 7: Negotiating and the empathetic nibble

79 snips
Aug 23, 2023
Malia Mason and Daniel Ames, negotiation experts from Columbia Business School, dive into the art of securing the best deals without being abrasive. They discuss the 'empathetic nibble,' a clever strategy for gaining extra benefits during negotiations. Learn how an FBI hostage negotiator approaches buying a car and the importance of building relationships. The conversation emphasizes preparation, understanding your limits, and aligning interests to ensure win-win outcomes, making negotiations more effective and enjoyable for everyone involved.
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ADVICE

Preparation is Key

  • Prepare thoroughly before any negotiation, gathering information beforehand.
  • Don't assume all the action happens at the table; preparation is key for effectiveness.
INSIGHT

Win-Win Negotiation

  • Negotiation isn't always win-lose; it can be win-win.
  • Focus on growing the pie and finding solutions where both parties benefit.
INSIGHT

Negotiator's Dilemma

  • The negotiator's dilemma involves balancing competing and cooperating.
  • You must extract value while cultivating trust, which can be challenging.
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