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Summer School 7: Negotiating and the empathetic nibble

Planet Money

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Negotiation Tactics: Driving a Deal

This chapter explores a skilled hostage negotiator's application of his tactics in the car-buying process, specifically for an SUV. It highlights the balance between empathy and assertiveness in negotiations, illustrating how psychological techniques and preparation can lead to successful outcomes. The narrative underlines the importance of strategy, leverage, and credibility, ultimately culminating in a victorious car deal.

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