Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360
Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
Episodes
Mentioned books
May 18, 2021 • 27min
Loyalty360 Loyalty Live - with Eugenia Blackstone, Generali Global Assistance
Send us Fan MailLoyalty360's Mark Johnson interviews Eugenia Blackstone, Generali Global Assistance to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.Loyalty Live hosts speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, best practices, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.
May 17, 2021 • 25min
ExxonMobil Leverages Data to Predict Consumer Behavior
Send us Fan MailYan Côté is U.S. Marketing Communications Manager for ExxonMobil, which has more than 11,500 fuel and convenience stations nationwide.Loyalty360 CEO Mark Johnson caught with Côté to discuss ExxonMobil’s customer loyalty and engagement programs and what is in store next for the brand. Read the interview HERE.
May 14, 2021 • 22min
Loyalty360 Loyalty Live - with Michelle Wildenauer, The Lacek Group
Send us Fan MailLoyalty360's Mark Johnson interviews Michelle Wildenauer, The Lacek Group to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.Loyalty Live hosts speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, best practices, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.
May 11, 2021 • 21min
Loyalty360 Loyalty Live - with Brandon Logsdon, PDI
Send us Fan MailLoyalty360's Mark Johnson interviews Brandon Logsdon, President and GM, Marketing Cloud and Fuel Pricing Solutions, PDI to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.Loyalty Live hosts speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, best practices, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.
May 7, 2021 • 27min
Loyalty360 Loyalty Live - with Andrew Pine, Porsche Cars North America
Send us Fan MailLoyalty360's Mark Johnson interviews Andrew Pine, Global Director, Excite!, Porsche Cars North America to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.Loyalty Live hosts speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, best practices, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.
May 5, 2021 • 30min
Loyalty Live Mini-Series - 2021 Trends in Loyalty & CX with Emil Sarkissian, CEO at Loyalty Methods
Send us Fan MailLoyalty360's Mark Johnson interviews Emil Sarkissian, CEO at Loyalty Methods to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.Loyalty Live hosts speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, best practices, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.
May 4, 2021 • 30min
Giant Food’s New Loyalty Program Builds on Digital Relationship
Send us Fan MailRyan Draude is the Head of Loyalty and Digital, and Melanie Butler is the Manager of CSM at Loyalty Strategy at Giant Food, a retailer in the Washington DC, Virginia, Maryland, and Delaware area with over 160 stores. In 2020, Giant Food won a Silver award in the Loyalty Program Design at the Loyalty360 annual awards.Loyalty360 CEO Mark Johnson recently spoke with Draude and Butler about their customer engagement programs.
May 3, 2021 • 23min
Mohegan Gaming & Entertainment Better Big on Guest Loyalty
Send us Fan MailDave Martinelli is Chief Marketing Officer for Mohegan Gaming & Entertainment, a master developer and operator of entertainment resorts, including Mohegan Sun in Connecticut, Inspire in South Korea and Niagara Casinos in Canada, and the newly-re-opened Mohegan Sun Casino at Virgin Hotels Las Vegas.Mark Johnson, CEO of Loyalty360, spoke with Martinelli about Mohegan Gaming & Entertainment’s loyalty and engagement program and how they are connecting with customers in often difficult times.
Apr 30, 2021 • 32min
Loyalty Live Mini-Series - 2021 Trends in Loyalty & CX with Carlos Dunlap-Beard
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Apr 29, 2021 • 23min
Loyalty Live - 2021 Trends in Loyalty & CX w/ Tania Tawil, VP Client Services at Kobie
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