Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360
Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
Episodes
Mentioned books
Aug 2, 2021 • 32min
Celebrity Cruises Sets Sail on Improved Loyalty Program
Send us Fan MailAndrea Shey is Associate Vice President of Loyalty Marketing at Celebrity Cruises, which has 14 ships in more than 300 destinations on all seven continents.Celebrity Cruises was the first cruise ship to sail from U.S. waters in more than a year when it launched in June, and Loyalty360 CEO Mark Johnson had the chance to speak to Shey about their return to the seas and their loyalty and rewards program.
Jul 30, 2021 • 21min
Loyalty360 Loyalty Live - Aaron Mclean, Stuzo
Send us Fan MailLoyalty360's Mark Johnson interviews Aaron Mclean, Stuzo to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.Loyalty Live hosts speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, best practices, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.
Jul 27, 2021 • 18min
Loyalty360 Loyalty Live - Sumit Khandelwal, Xoxoday
Send us Fan MailLoyalty360's Mark Johnson interviews Sumit Khandelwal, Xoxoday, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.Loyalty Live hosts speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, best practices, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.
Jul 27, 2021 • 19min
Firehouse Subs Gives Rewards, Plus Gives Back
Send us Fan MailMatt Olsen is the Director of Digital Guest Experience at Firehouse Subs, which has more than 1,200restaurants in operation. It was founded in Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen.A portion of each purchase at all U.S. Firehouse Subs locations this year goes to the Firehouse Subs Public Safety Foundation to be used to provide lifesaving equipment to first responders. Since the Foundation started, it has granted over $60 million to provide equipment, training, and support to hometown heroes.Loyalty360 CEO Mark Johnson spoke with Olsen about the company's loyalty and rewards program
Jul 26, 2021 • 38min
Chuck E. Cheese Creating Experiences, Memories for Loyalty Members
Send us Fan MailSherri Landry is the Chief Marketing Officer of CEC Entertainment, which owns the Chuck E. Cheese, Peter Piper Pizza, and Pasqually’s Pizza & Wings brands.Loyalty360 CEO Mark Johnson recently spoke with Landry about Chuck E. Cheese’s new promotions and its loyalty and rewards program.
Jul 23, 2021 • 18min
Loyalty360 Loyalty Live - Susan Frech, Vesta
Send us Fan MailLoyalty360's Mark Johnson interviews Susan Frech, Vesta, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.Loyalty Live hosts speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, best practices, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.
Jul 20, 2021 • 19min
Loyalty360 Loyalty Live - Oliver Mitchell, Brandmovers
Send us Fan MailLoyalty360's Mark Johnson interviews Oliver Mitchell, Brandmovers, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.Loyalty Live hosts speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, best practices, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.
Jul 20, 2021 • 31min
A Look at 2021’s Most Patriotic Brands in America
Send us Fan MailBrand Keys annual survey of iconic American brands has identified those brands that consumers believe best embody the value of “patriotism.” Jeep ranked No. 1 for the 19th straight year. Walmart, Disney, Ford, and Amazon also led the 19th annual 2021 list.Mark Johnson, CEO of Loyalty360, recently spoke with Robert Passikoff, president of Brand Keys, about the annual survey.
Jul 16, 2021 • 22min
Loyalty360 Loyalty Live - Chris Bosco, SMG
Send us Fan MailLoyalty360's Mark Johnson interviews Chris Bosco, SMG, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.Loyalty Live hosts speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, best practices, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.
Jul 13, 2021 • 10min
Loyalty360 Loyalty Live - Luke Smith, Baesman
Send us Fan MailLoyalty360's Mark Johnson interviews Luke Smith, Baesman, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.Loyalty Live hosts speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, best practices, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.
