Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360
Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
Episodes
Mentioned books
Dec 21, 2021 • 20min
Loyalty360 Loyalty Live | Dennis Reardon, Mastercard
Send us Fan MailLoyalty360's Mark Johnson interviews Dennis Reardon, Mastercard to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Dec 17, 2021 • 26min
Bank of America Aims for Luxury with Preferred Rewards Program
Send us Fan MailJohn Sellers is Head of Rewards at Bank of America, the second largest banking institution in the United States, and the eight-largest in the world, with over 4,600 retail financial centers & approximately 16,200 ATMS in existence. Loyalty360 CEO Mark Johnson talked with Sellers about Bank of America’s Loyalty Expo experience, pushing their digital boundaries, and future engagement plans.
Dec 16, 2021 • 20min
Verizon Looks to Technology to Push Loyalty Forward
Send us Fan MailTommi Marsans is a Marketing Technology Strategist at Verizon Business Group, a division within Verizon Communications, one of the world’s leading providers in technology, communications, and entertainment products and services that generated a revenue of $128.3 billion in 2020.Loyalty360 CEO Mark Johnson spoke with Marsans about Verizon’s technological advancements that help them grow closer with their customers and challenges and trends in the loyalty industry.
Dec 14, 2021 • 17min
Loyalty360 Loyalty Live | Adhish Kulkarni, Evolving Systems
Send us Fan MailLoyalty360's Mark Johnson interviews Adhish Kulkarni, Evolving Systems to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Dec 7, 2021 • 22min
Loyalty360 Loyalty Live | Carlos Dunlap-Beard and Tom Baker, Clarus Commerce
Send us Fan MailLoyalty360's Mark Johnson interviews Carlos Dunlap-Beard and Tom Baker, Clarus Commerce to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Nov 30, 2021 • 21min
Loyalty360 Loyalty Live | Farrah Shultz, Kobie Marketing
Send us Fan MailLoyalty360's Mark Johnson interviews Farrah Shultz, Kobie Marketing to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Nov 23, 2021 • 13min
Loyalty360 Loyalty Live | Jillian Dimoff, Cheetah Digital
Send us Fan MailLoyalty360's Mark Johnson interviews Jillian Dimoff, Cheetah Digital to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Nov 18, 2021 • 32min
Ford Revs Up Their Engine To Loyalty Success
Send us Fan MailJason Sprawka is the Global Director of Customer Experience at Ford Motor Company, the best-selling automotive brand in North America with 3,100 dealers just in the United States.Loyalty360 CEO Mark Johnson spoke with Sprawka about Ford Reward Points program, their multiple nominations at the Loyalty360 Awards, and their various engagement efforts.
Nov 16, 2021 • 24min
Loyalty360 Loyalty Live | Don Smith, Brierley
Send us Fan MailLoyalty360's Mark Johnson interviews Don Smith, Brierley, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Nov 9, 2021 • 12min
Loyalty360 Loyalty Live | Tom Madden, ICF Next
Send us Fan MailLoyalty360's Mark Johnson interviews Tom Madden, ICF Next to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
