Beyond The Interface (BTI)

Jack Steven, a product and design recruiter focused on portfolios and CVs across the Middle East, and Harry Silvester, head of product and design recruitment and co-founder of JFBI, discuss hiring in the UAE. They cover surplus global design talent and scarce junior roles. They explain what makes portfolios and CVs stand out, how recruiters source candidates, the rise of product over design, and AI’s impact on hiring.

In this episode of Beyond The Interface, we sit down with Nick Fine for one of the most candid conversations we’ve had on the state of the UX industry.Nick doesn’t hold back.We dive into:Why “A players hire A players” is breaking down in today’s product orgsHow leadership insecurity is damaging product qualityWhether product management has become a failed experimentWhy proper user research is being deprioritisedThe real impact of AI on UX and product developmentAnd what needs to change if we want to rebuild strong, user-centred teamsFrom empire-building leadership to the fear driving today’s design culture, this episode challenges the narratives many teams are quietly struggling with.If you care about building better products and protecting the craft of UX ... This one is essential listening.Links:Dr. Nick Fine's LinkedInChapters:00:00 Introduction to User-Centric UX04:14 The State of the UX Industry10:51 Leadership and Management Failures15:44 The Role of Agile in UX20:20 The Impact of AI on Product Management24:50 The Future of UX Design and Training32:06 The Evolution of Product Teams41:40 The Illusion of Speed in App Development44:06 Back to Basics: The Importance of UX Principles45:35 Skepticism Towards AI in Product Development48:23 The Fear Factor in Design and Leadership49:29 The ROI Dilemma in Product Management51:24 Leadership Accountability and the Future of UX53:19 The Decline of User Research Quality57:25 Reinstating Value in User Research01:01:57 The Future of User Research and AI01:12:24 Quality vs. Mediocrity in UX Design

Qaalfa Dibeehi, Partner at Human2Outcome with a CX and computational neuropsychology background. He unpacks agentic AI and evolving synthetic personas. The conversation covers accuracy limits, hallucinations, and bias amplification. It probes ethics, privacy trade-offs, and when human judgment must stay in the loop.

SummaryIn this episode, Jay and Warren interview Matt D. Smith (MDS), a prominent figure in the design community known for his contributions to UI and UX design. MDS shares his journey from graphic design to user experience, discussing the evolution of design practices and the balance between artistic expression and user needs. The conversation delves into the importance of craft in design, the role of systems thinking, and the challenges of 'good enough' UI. MDS emphasizes the need for designers to push back against constraints while managing expectations and highlights the significance of intuition versus data in design decisions. He also introduces Shift Nudge, a platform aimed at bridging the skills gap in the design industry, and discusses the future of AI in design, advocating for a balanced approach to leveraging technology while maintaining design integrity.TakeawaysMDS emphasizes the importance of balancing artistic expression with user experience.The evolution of design has shifted from information architecture to user experience.Craftsmanship in design is crucial, but 'good enough' UI has its place.Designers should push back against constraints while managing expectations.Systems thinking is essential for maintaining consistency in design.Intuition plays a significant role in design decisions, especially for experienced designers.Shift Nudge aims to bridge the skills gap in the design industry.Designers need to learn how to effectively use AI tools in their workflow.Asking the right questions is key to successful design collaboration.The future of design will involve a blend of traditional skills and new technologies.Chapters00:00 Introduction to MDS and His Journey05:11 The Evolution of Design and User Experience09:46 Craft vs. Good Enough UI15:08 The Balance of Systems Thinking and Craft19:45 Intuition vs. Data in Design Decisions46:47 Crafting Effective Interfaces50:03 The Role of Experience in Design53:38 Transitioning from Junior to Senior Designer56:01 The Importance of Stakeholder Management01:00:02 Shift Nudge: Elevating Design Skills01:07:02 Identifying Skills Gaps in Design01:11:12 The Impact of AI on Design01:22:33 The Future of Design with AIWhere can you find Matt?https://shiftnudge.com/https://www.instagram.com/mds/https://x.com/mdsKeywordsdesign, user experience, UI, UX, Shift Nudge, craft, systems thinking, AI in design, design education, design skills

Tim Daines, a data and AI development expert, dives into the evolving landscape of artificial intelligence. He compares the current AI wave to the early days of web development, stressing the importance of adapting skills to avoid job loss fears. Tim highlights the need for intelligent knowledge management systems that integrate AI effectively into business processes. He discusses critical AI strategies, the dangers of 'knowledge bleed,' and emphasizes designing memory systems to support AI without corruption. His insights pave the way for responsible AI adoption in the workplace.

In this conversation, Leopold discusses the principles of influence and persuasion, emphasizing the importance of ethical practices in coaching and communication. He explores the psychological aspects of decision-making, particularly the roles of System One and System Two thinking. Leopold provides insights on how designers can effectively influence stakeholders and the significance of public speaking in building confidence and credibility. He also addresses the potential impact of AI on communication and the necessity of maintaining human connection in the process.Learn more from LeopoldThe Pixel DebateChapters:00:00 Introduction to Influence and Coaching05:40 Principles of Influence in Coaching10:49 Ethics in Persuasion and Influence15:56 Understanding System One and System Two Thinking22:10 Designing Decisions and Influencing Stakeholders28:03 The Role of Designers in Influence34:04 Building Confidence and Conviction in Presentations40:04 Public Speaking: Overcoming Fear and Engaging the Audience54:13 The Future of AI in Public Speaking and Influence

In this episode, Natalie Salas, an experienced service designer and community builder, shares her journey into service design, emphasizing the importance of a holistic approach and the alchemist mindset. She discusses the challenges of integrating service design within organizations, the impact of AI on the design process, and the innovative Pixel Debates format she has created to foster open dialogue and critical thinking in the design community. The conversation highlights the need for designers to think beyond traditional roles and embrace a systems thinking approach to drive meaningful change.Links:Nathalie's LinkedInThe Pixel DebateChapters:00:00 Introduction to Service Design and Natalie Salas04:54 The Journey into Service Design09:55 Understanding Service Design: Definitions and Mindset14:43 The Role of Service Design in Organizations19:44 Becoming an Alchemist: The Future of Design24:57 Service Design in the UAE: Opportunities and Challenges40:37 Navigating Enterprise Systems with Agility41:49 The Transformative Power of AI in Service Design46:45 Understanding AI's Role in Design and Decision Making52:14 The Importance of Systems Thinking in Design58:37 Pixel Debates: A New Approach to Design Conversations01:11:33 Adapting to the Changing Job Market01:16:30 The Future of Pixel Debates and Community Engagement

In this episode, we're with Joe Fletcher, discussing his journey in the tech industry, particularly in UX and AI. We explore the importance of understanding the history of design, the evolving landscape of AI, and how it impacts job roles in design. Joe emphasizes the need for adaptability, continuous learning, and the creative application of knowledge in the face of rapidly changing technology. The conversation also touches on team dynamics, the importance of input in AI, and the necessity of challenging traditional design processes to foster innovation.Links:Joe's PodcastJoe's LinkedInChapters:00:00 Introduction and Background of Joe Fletcher04:44 Adapting to the AI Landscape09:32 The Importance of Understanding Fundamentals12:51 Input vs Output in AI19:06 The Future of Design Jobs26:14 Coaching and Mindset in Design31:27 Balancing Learning and Leadership34:51 Embracing AI in Design38:12 Challenging Traditional Design Processes41:54 The Future of Design Teams49:18 The Evolving Role of the Unicorn54:19 Mindset and Adaptability in Design

SummaryIn this episode, Jarvis Moore (Design Systems: LinkedIn & Microsoft) discusses the intricacies of design systems, sharing his journey from graphic design to specializing in this niche. He emphasizes the importance of understanding design systems, the roles of designers and developers, and the balance between flexibility and rigidity. The conversation also covers the significance of collaboration, governance, and measuring success in design systems, as well as the impact of AI on the future of design. Jarvis provides insights on how to get started with design systems, the importance of creativity within constraints, and the challenges of managing design debt.TakeawaysDesign systems are essential for cohesive product development.Creativity can flourish within the structure of design systems.Governance is crucial for maintaining a successful design system.Design debt can accumulate if not managed properly.AI has the potential to assist in managing design systems.Collaboration between teams enhances the effectiveness of design systems.Flexibility and rigidity must be balanced in design systems.Getting leadership buy-in is vital for design system success.Insight into the design landscape is key for governance.The journey into design systems is unique for each individual.Chapters00:00 Introduction to Design Systems and Jarvis Moore's Journey02:59 Understanding Design Systems: Misconceptions and Realities05:46 Defining a Design System: Foundations and Flexibility08:54 Getting Started with Design Systems: Initial Steps and Champions12:02 The Role of Developers and Designers in Design Systems14:57 Balancing Creativity and Structure in Design Systems17:46 Processes and Collaboration in Design Systems20:52 Building a Centralized vs. Decentralized Design System Team23:54 The Importance of Embedded Engineers in Design Systems26:49 Convincing Leadership: The Business Case for Design Systems29:43 The Future of Design Systems: Headless Systems and Design Tokens44:31 The Importance of Design Tokens47:43 AI and Design Systems: A New Era50:17 Automating Design Processes with AI55:39 Navigating Design Debt in Systems58:41 Governance in Design Systems01:05:36 Measuring the Success of Design SystemsLinks to Jarvis’ Interaction Design Foundation CoursesDESIGN SYSTEMS BLUEPRINTAI FOR DESIGN SYSTEMS: HOW TO STAY AHEAD AND LEAD

SummaryIn this conversation, Daniel shares his experiences living between Dubai and Riyadh, highlighting the cultural differences and unique aspects of each city. He discusses the importance of embracing diversity and learning from global experiences, particularly in the context of design and technology. Daniel emphasises the evolving design landscape in Saudi Arabia, the significance of mentorship, and the role of service design in enhancing customer experiences. He also addresses the challenges and opportunities presented by technology adoption in the region, advocating for a balanced approach that prioritises human interaction alongside technological advancements. In this conversation, the speakers delve into the evolving landscape of service design, the impact of AI on design careers, and the essential skills needed for success in a competitive job market. They discuss the importance of reflection, mentorship, and resilience, while also exploring how to identify top talent and the role of influence in leadership. In this conversation, the speakers delve into the nuances of influence in decision-making, the evolving role of AI in leadership, and the importance of adapting leadership styles to meet team needs. They discuss the challenges of managing direct reports, fostering a collaborative design community, and the significance of a holistic design perspective. The conversation culminates in reflections on the future of service design leadership and the skills necessary for designers to thrive in strategic roles.TakeawaysDaniel enjoys the cultural diversity between Dubai and Riyadh.Riyadh has unique cultural aspects that differ from Dubai.Travelling has helped Daniel adapt to various cultures.Mentoring the next generation of designers is fulfilling for Daniel.Saudi Arabia is evolving with Vision 2030.The design maturity in Saudi Arabia is growing but still developing.Technology adoption in Saudi Arabia is influenced by local culture.Service design connects customer experience with business strategy.Understanding the Saudi customer requires cultural sensitivity.Service design is essential for organisations to make informed decisions. Service design simplifies complex issues for better understanding.Anyone can be a designer; it's about problem-solving.AI is changing the landscape for junior designers.Curiosity and storytelling are key skills for designers.Resilience is crucial in navigating career challenges.Reflection journals help in personal and professional growth.The job market is competitive; unique skills are essential.Mentorship can provide valuable insights and guidance.AI can enhance but not replace human creativity.Influence is vital for effective leadership. Influence is about helping others make the best decisions.Understanding stakeholders' perspectives is crucial for effective influence.AI may change the dynamics of decision-making in leadership.Effective communication is key to preventing micromanagement.Leaders should adapt their styles to fit team members' needs.Building a collaborative design community enhances creativity.A holistic view of design helps break down silos in organisations.Service design can evolve through strategic thinking and influence.Leadership requires understanding the context of team members' lives.AI can be a tool for leaders to enhance team performance.KeywordsDubai, Riyadh, cultural insights, design evolution, mentorship, technology, customer experience, service design, Saudi Arabia, global experiences, Service Design, AI Impact, Design Careers, Job Market, Reflection, Mentorship, A-Players, Skills Landscape, Influence, Leadership, influence, decision making, AI, leadership, team dynamics, service design, collaboration, design community, holistic perspective, leadership styles