The Dentalpreneur Podcast w/ Dr. Mark Costes

In this engaging discussion, Eric Payne, founder and CEO of Tekagogo, shares his journey from a law career to 21 years at Henry Schein and his vision for revolutionizing dental service with on-demand tech support. He highlights the pressing challenges of technician shortages and the need for vocational training in dentistry. The conversation explores how Tekagogo connects practices with skilled technicians efficiently, tackling logistical headaches in real time. Eric also emphasizes empowering teams in dental practices to enhance productivity and reduce burnout.

Prashant Ohri, President of Henry Schein Canada and Americas, shares his journey from the beverage industry to dental leadership. He discusses key differences between North and South American dental markets, the role of general practitioners in advanced care, and trends in consolidation. Prashant highlights Henry Schein's innovative preventative service model, their philanthropic efforts, and contrasts sales strategies in Canada and Brazil. This insightful conversation touches upon the future of global dentistry and patient-centered care.

Join Dr. Taher Dhoon, an oral surgeon and co-founder of the Colorado Surgical Institute, along with Dr. Dan Briskie, a fellow surgeon and practice builder, as they dive into high-dollar case acceptance. They share powerful strategies for presenting complex procedures like implants and veneers. Learn about effective patient communication, the importance of recording consultations, and how to optimize booking and consult setups. Their actionable tips promise to elevate patient experience and boost acceptance rates.

Reflect on the past year with gratitude and intentionality. Discover the importance of celebrating even small wins while learning from setbacks without shame. Explore the concept of the Four Futures, emphasizing the need for balance in high performance. Shift focus from rigid goals to adaptable standards for personal growth in the upcoming year. Finally, enjoy a heartfelt message urging listeners to unplug and be present as they step into 2026 with clarity and purpose.

In this session, Dr. Aaron Nicholas, a DSI Black Belt coach and founder of Monday Morning Dentistry, dives deep into who is responsible for efficiency in dental practices. He emphasizes that everyone in the team plays a crucial role. From tracking chair time to implementing daily huddles, Nicholas shares practical strategies to streamline operations and enhance patient experiences. He also discusses the importance of accountability and communication, plus tips on creating high-production days. Get ready for actionable insights that transform chaos into productivity!

In this engaging discussion, guest Jake Conway, a financial strategist at DSI, tackles the pressing financial challenges facing dental practices today. He emphasizes the importance of adopting a performance mindset over an ATM mindset, which can sabotage growth. Jake introduces three financial stress avatars, clarifying controllable factors and highlighting key KPIs for practice health. His insights on optimizing hygiene as a profit center and effectively onboarding associates reveal how to transform teams into efficiency drivers. Prepare for a practical and thought-provoking session!

Steijn Pelle, co-founder and CEO of Lassie, shares his entrepreneurial journey from the Netherlands to Silicon Valley, where he worked at Coinbase and Robinhood. He discusses how Lassie automates dental administrative tasks like insurance payments and billing, leading to increased revenue and reduced errors. Steijn also explores the ethical implications of AI in healthcare, arguing that it allows staff to focus on higher-value work. Plus, he reveals insights from his new book, connecting personal development with the samurai code of honor.

Chris Sands, CPA and co-founder of Crown Card Services, dives into the hidden costs of credit card processing fees in dental practices. He reveals how 'price creep' and unregulated rates can significantly erode profit margins. Listeners learn about the impact of rewards cards, bundling traps, and the importance of transparent reporting. Chris shares success stories of cost reductions, compliance tips, and customer service advantages that can elevate a practice's value. It's a treasure trove of actionable insights for dental professionals!

Join Dr. Cody Bowles, a Colorado Springs dentist and co-owner of Kissing Camels Family Dentistry, as he reveals his impressive journey from a small-town background to running a successful multi-provider practice. He discusses grassroots marketing strategies that skyrocketed new patient numbers and how a family crisis during COVID transformed his leadership approach. Cody also opens up about his passion for endurance racing, including completing the Leadville 100 just weeks after welcoming his second child, emphasizing work-life balance and mentoring the next generation.

Dive into the hidden realities of dental burnout and financial strain faced by many practitioners. With staggering statistics revealing that nearly 80% of dentists experience burnout, discover the importance of business training and leadership. Hear eye-opening insights from real-world case studies showcasing a struggling practice versus a thriving one. Mark also addresses how competition fosters isolation and offers strategies for new grads to build fulfilling careers while avoiding costly mistakes. Essential advice for future dental professionals awaits!