The Dentalpreneur Podcast w/ Dr. Mark Costes 2418: Solving Dentistry's Biggest Headache with On-Demand Service
Jan 7, 2026
In this engaging discussion, Eric Payne, founder and CEO of Tekagogo, shares his journey from a law career to 21 years at Henry Schein and his vision for revolutionizing dental service with on-demand tech support. He highlights the pressing challenges of technician shortages and the need for vocational training in dentistry. The conversation explores how Tekagogo connects practices with skilled technicians efficiently, tackling logistical headaches in real time. Eric also emphasizes empowering teams in dental practices to enhance productivity and reduce burnout.
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Use Real-Time Triage Before Dispatch
- Use Techagogo by requesting help, adding photos/videos, and letting the platform dispatch the nearest qualified tech.
- Chat two-way with the technician for triage so they arrive prepared and reduce downtime.
Schedule Tech Visits As Backup
- Schedule routine service visits in the app for planned maintenance or to fill gaps between distributor appointments.
- Treat Techagogo as a backup or to double-book coverage during busy windows.
Flat Transparent Pricing Wins Trust
- A simple, transparent pricing model beats hidden fees for adoption in on-demand service.
- Charging by occupied time aligns incentives and reduces friction for users and techs.
