Microsoft Teams Insider

Christopher Amdi Mark, Senior IT Architect at Novo Nordisk who leads global meeting room standards, describes migrating thousands of rooms to Microsoft Teams Rooms. He discusses the COVID-driven shift in expectations, scaling pains with Windows MTRs, Cisco's Android MTR comeback, managing a mixed estate, BYOD risks, lifecycle planning, and where AI and intelligent cameras fit in meeting rooms.

Alev Tamer, Senior Partner Solution Architect for AI Business Solutions at Microsoft, and Chris Wheeler, Senior Copilot Solution Engineer at Microsoft, break down the rapidly evolving world of Microsoft 365 Copilot agents — from personal assistants to autonomous digital colleagues.• What agents actually are and the spectrum from declarative no-code to low-code Copilot Studio agents and pro-code solutions in Microsoft AI Foundry• The frontier firm concept — three levels of AI maturity, from personal AI assistant through team-level agents to agent-operated, human-led organisations• Real-world agent examples in use today, including career coaching agents, Chris’ pub quiz agent in Microsoft Teams meetings, and autonomous complaint triage in NHS healthcare• Multi-agent teaming — how chaining specialised agents together is enabling end-to-end workflows like RFP processing without human intervention• Work IQ explained — how Microsoft Graph data, memory, personalisation, and inferencing combine to ground Copilot responses in organisational context• Governance, identity, and the challenge of managing thousands of agents with Agent 365 and existing Power Platform controlsThanks to Jabra, this episode's sponsor, for their continued support of Empowering.Cloud.

Chris Styczynski, Service Owner for Unified Communication and Collaboration at Clifford Chance, oversees global telephony, meeting platforms and room experiences. He explains splitting an RFP into six lots, running an RFI to pre-qualify partners, tackling regulatory and coverage challenges across 20+ countries, and balancing Operator Connect with direct routing while validating contact centre and switchboard choices.

Rapid rundown of Wave 3 Copilot and Anthropic model integration. A look at Copilot Cowork’s plan-and-execute automation and tenant rollout timing. News on Agent 365 GA and Microsoft 365 E7 packaging. Highlights from the AI workplace and Teams Rooms roadmaps. Updates on new Teams-certified devices, panels, and upcoming community events.

Mike Love, CTO at LabourNet, leads tech for a nationwide labour law and payroll services provider. He explains why Teams became the single communications platform and the move to a Teams-based contact centre. They cover presence-based routing, queueing that supports a dispersed workforce, adoption and process change, and a cautious, data-first path to AI augmentation.

Jeff Teper, president of Microsoft 365 Collaborative Apps and Platforms, reflects on 25 years of SharePoint and its rise from intranets to a billion-user cloud platform. He recounts the origin story, the tough cloud transition, OneDrive’s roots, and how AI and reasoning models are reshaping metadata, site design, and agent-driven scenarios.

Adam Jacobs is a Principal Program Manager on Microsoft’s IC3 real-time communications platform, formerly at Polycom and in IT. He discusses platform scaling and cost trade-offs for AI features. He explains why Cloud Video Interop still matters for enterprises. He describes moving transcription to a scalable platform and real-time vs post-call AI processing challenges.

Andrew Wigmore, Teams Product Owner at BAE Systems with a 40-year career, leads Teams telephony and Rooms across a massive global estate. He recounts migrating tens of thousands of numbers in one morning. He discusses Operator Connect across 11 countries, managing 180 cloud-managed meeting spaces, and the cultural shift from on-premises systems to evergreen cloud services.

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for February 2026.Many thanks to Neat for their continued support.PowerPoint DeckEnhanced M365 Copilot Memory​Copilot Chat (free) in Outlook with all emails and Calendar​Ilya Bukshteyn's ISE keynote​Microsoft Teams Licensing Changes April 2026​Places Roadmap Updates​Express voice enrolment​Meet App Becomes Events App​Teams Live Events and API are retiring​Multiple phone numbers on Teams Phone Devices​Transitioning Teams Android Device Management​EventsUseful Links:Briefings:Real AI Use Cases in the Contact Centre with Luware Nimbus - Costs, Risks and Benefits - Marcel Gaufroid, Head of Sales – EU, at Luware​Microsoft Places in 2026: APIs, Desk Booking, and Copilot Context - Brennan McReynolds, Product Strategy Lead for Microsoft Places​Pure IP's Platform Strategy that Simplifies Enterprise Communications - Adnon Dow, Chief Strategy Officer at Pure IP​AI Voice Agents - Sean Keegan, Developer Evangelist for Azure Communication Services at Microsoft​Teams Insider PodcastsThe role AV Distribution play in Microsoft Teams Rooms with Jenny Hicks, Technical Director at Midwich UK​Logitech's New Rally AI Cameras and Multi-Camera Microsoft Teams Rooms with Henry Levak, VP of Product for Logitech for Business​Microsoft Places in 2026: APIs, Desk Booking, and Copilot Context Brennan McReynolds, Product Strategy Lead for Microsoft Places​Microsoft Teams Rooms and Phone Journey at Toyota Financial Services JT Elliott, Unified Communications and Collaboration Manager, at Toyota Financial Services​​

Mahendra Sekaran, Corporate VP leading product management and data science for IC3, talks about the communications platform behind Teams. He dives into AI-powered productivity tools and model-first product design. He previews AI-native phone experiences, agentic AI in 2026, and how agents will transform on-call work and personalized user experiences.