Explaining Microsoft Work IQ, Agent Types and the Road to the Frontier Firm in Microsoft 365 Copilot

Alev Tamer, Senior Partner Solution Architect for AI Business Solutions at Microsoft, and Chris Wheeler, Senior Copilot Solution Engineer at Microsoft, break down the rapidly evolving world of Microsoft 365 Copilot agents — from personal assistants to autonomous digital colleagues.

• What agents actually are and the spectrum from declarative no-code to low-code Copilot Studio agents and pro-code solutions in Microsoft AI Foundry

• The frontier firm concept — three levels of AI maturity, from personal AI assistant through team-level agents to agent-operated, human-led organisations

• Real-world agent examples in use today, including career coaching agents, Chris’ pub quiz agent in Microsoft Teams meetings, and autonomous complaint triage in NHS healthcare

• Multi-agent teaming — how chaining specialised agents together is enabling end-to-end workflows like RFP processing without human intervention

• Work IQ explained — how Microsoft Graph data, memory, personalisation, and inferencing combine to ground Copilot responses in organisational context

• Governance, identity, and the challenge of managing thousands of agents with Agent 365 and existing Power Platform controls

Thanks to Jabra, this episode's sponsor, for their continued support of Empowering.Cloud.