Talking HealthTech

Genevieve McLaren-Lee, a nurse and practice manager who runs multiple GP clinics focused on patient-centred care. Dan Wijeratne, founder of MyGPMPtool, builds CRM-style tools for chronic care and clinician workflows. They discuss diverse clinic demographics, brief ‘health cues’ to reinforce consultations, team-based care-plan reforms, and tech that improves patient experience while cutting clinician admin.

In this episode of Talking HealthTech, Peter Birch speaks with Lars Borup, Clinical Manager at Dedalus, and Andrew Mitchell, Paramedic Clinical Consultant for Australia and New Zealand, about the growing issue of ambulance ramping and the pressures facing paramedics and emergency departments.They discuss the human and operational impacts of patients waiting outside hospitals, and the complex factors driving congestion, from changing social structures to system bottlenecks.The conversation also explores digital solutions for streamlining patient handovers, including real-time data sharing, electronic patient care records, and coordinated care pathways.Drawing on both local experiences and international models from Europe, Lars and Andrew highlight how improved communication between pre-hospital care and hospitals can reduce delays and optimise patient flow.They also show how connecting with primary care providers supports better outcomes across the wider health system.This episode highlights how technology, workflow improvements, and integrated care can transform emergency services.Key Takeaways🔄 Growing demand in healthcare leads to complex ambulance ramping and bed block challenges in Australia and globally👨‍⚕️ Secondary triage and alternate care pathways are being developed to reduce hospital load📱 Real-time electronic patient care records enable hospitals to prepare more effectively for incoming patients🤝 Seamless communication and integrated data sharing between paramedics, hospitals, and primary care are critical for efficient transitions🚑 Structured digital tools support paramedics in decision-making and workflow, leading to improved patient safety and qualityTimestamps00:00 — Speaker introductions05:19 — Why not just add resources?07:47 — Is ramping just shifting the block?10:23 — Transition and handover points12:23 — Real-time electronic records in Denmark17:26 — Pre-arrival notification in Australia26:15 — Digital support tools for paramedics28:40 — Unified ED and ambulance workflow32:49 — Addressing ambulance ramping: Communication--------Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplusAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

Cliffe Hodgkinson, co-founder of Updoc and builder of an on-demand telehealth platform, talks about making primary care more accessible. He discusses refining patient intake to cut friction. He explains integrating clinical data, building a patient management stack, and attracting clinicians with hyper-flexible work models. He also covers clinical governance, rural outreach, and visions for hybrid digital/in-person care.

William Hadden, Managing Director at OneView ANZ, builds in-room patient tech to streamline care. Louise Shardey, CEO of Adeney Private Hospital, is creating a zero out-of-pocket, patient-centred hospital from scratch. They discuss designing integrated bedside technology, vendor collaboration for unified workflows, digital rounding and whiteboards, and using analytics to reduce waste while keeping patients in control.

In this episode of Talking HealthTech, Peter Birch speaks with Dr Heidi Baker, an emergency specialist and paediatrician at Podhealth in New Zealand.The episode explores the intersection of clinical practice, digital health adoption, and technology-driven approaches to supporting neurodiversity and developmental paediatrics across New Zealand.Dr Heidi Baker shares her journey as a clinician and business owner, including her transition from emergency medicine to paediatrics and her experiences in setting up a tech-enabled health service.She also discusses her adoption of AI scribe solutions to improve clinical documentation and strengthen patient connections.The conversation dives into the challenges of balancing hands-on patient care with running a private practice, offering honest insights into delegation, workflow, and the emotional demands of generalist medicine.The episode also provides an in-depth look at how digital tools can transform the consultation room, allowing clinicians to spend more time engaging with patients and less on administrative tasks.Key Takeaways🌏 Combining emergency and paediatric care can broaden a clinician’s skillset and approach to teamwork.🧑‍💻 Setting up a digital health business requires clinicians to delegate non-clinical tasks, leverage tech platforms, and trust others with complementary skills.💡 AI scribe technology is enhancing patient-clinician interaction, reducing admin burden, and enabling better capture of non-verbal cues and clinical details.📝 Transparent communication and consent processes support the adoption of AI documentation tools in clinical practice.🔒 Trust, data control, and careful selection of tech vendors are essential for upholding patient confidentiality and clinician confidence in digital solutions.Timestamps00:02 – Dr Heidi Baker's background and roles00:49 – Paediatrics and neurodiversity focus01:13 – Skills from emergency medicine03:17 – Starting a business as a clinician04:13 – Choosing technology stack06:49 – Delegating and managing capacity07:48 – AI scribe adoption journey09:51 – Transition and patient communication11:47 – Benefits and workflow changes13:49 – Impact on patient care and non-verbal cues16:18 – Advice for clinicians starting with tech18:47 – Balancing tech trust and regulation--------Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

Amita Malik, Oracle Health life sciences lead with ~20 years in clinical trials and AI. Angela Ryan, clinician and health informatician driving trusted AI implementation. Julie Hoare, APAC digital health leader with deep EHR and lab experience. They discuss fragmented trial data, AI for automated patient-trial matching and data quality, unifying EHRs for research readiness, and building trust and governance for clinical AI.

In this episode of Talking HealthTech, Peter Birch speaks with Steve Gomes, Executive Director at Rauland Australia and New Zealand.They discuss the evolution of Rauland’s concentric care platform and how it has been integrated into a variety of healthcare environments.The conversation explores critical communication, optimising clinical workflows, and strategies for implementing technology in both new and existing hospital facilities.Peter Birch and Steve Gomes also discuss data-driven approaches to enhancing patient outcomes and operational efficiency across hospitals and aged care.They dive into real-world examples of how Rauland’s concentric care platform reduces delays, improves patient flow, and supports staff, giving listeners an inside look at the practical impact of digital transformation in healthcare.This episode was recorded virtually, following up from a previous in-person interview at Rauland’s offices.Key Takeaways: 🩺 Integrating multiple systems for streamlined clinical workflows, reducing silos in hospital settings📱 Rauland’s Reach messaging solution manages mission-critical alerts and closes communication loops🏥 Technology adapts to existing hospital infrastructure to bring visibility and operational improvements📊 Data from digital journey boards helps reduce patient length of stay and optimise resource allocation🌏 Enterprise thinking supports consistency and scale across hospital networks, benefiting support and cybersecurityTimestamps: 00:00 – Introduction & context00:39 – Concentric care platform updates02:04 – Rauland’s platform overview03:10 – Mission-critical messaging06:21 – Clinical workflow and emergency department example08:25 – Deploying technology in established hospitals11:54 – Impact in rehab and aged care14:07 – Emergency department operations16:33 – Importance of uptime and reliability17:16 – Enterprise thinking across hospital networks19:01 – Economies of scale with deployment20:17 – Roadmap for Rauland in 202622:17 – Advice for hospital decision makers--------Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

In this episode of Talking HealthTech, Peter Birch speaks with Dr. Mina Baumgarten, Head of Business Process and Care Innovation at Vivantes, Dr Dennis Rausch, Chief Medical Officer at Dedalus, and Vinod Seetharaman, CMIO for ANZ at Dedalus.The conversation examines the challenges and strategies involved in large-scale digital health transformations, highlighting the long-standing partnership between Vivantes and Dedalus.It also explores the implementation of electronic medical records, the shift from traditional vendor relationships to collaborative transformation partnerships, and how lessons from Europe can inform Australia’s digital health journey.The discussion provides insights into interoperability, digital maturity, workflow optimisation, and the use of AI to support clinicians.It highlights real-world examples of successes and challenges, demonstrating approaches to building sustainable, adaptable, and effective digital health systems.Key Takeaways🚀 Digital transformation relies on strategic, collaborative partnerships rather than basic buyer-vendor relationships.🏥 Unifying multiple hospital sites under one digital system boosts scalability and efficiency.🧩 True interoperability requires integrating numerous IT platforms to support complex care environments.🤖 AI and automation are being used for clinical decision support, monitoring, and enhancing patient safety.📊 Rigorous evaluation of digital and AI solutions is essential, prioritising real-world demand, measurable benefits, and strategic alignment.Timestamps00:00 — Introduction01:17 — Vivantes health system overview04:40 — Dedalus' long-term partnership history09:06 — Key elements of digital infrastructure17:53 — Interoperability challenges in Australia20:48 — AI and automation use cases25:17 — Innovation implementation standards--------Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

In this episode of Talking HealthTech, host Peter Birch speaks with Paul Eleftheriou, Principal and Co-Lead of Digital Health at Nous Group, and Rhonda Morton, Australian Director for Strategy and Partnerships at Streamliners, about the role of clinical pathways in modern healthcare.The conversation explores what clinical pathways are, why they are important, how they interact with technology like medical records, e-referrals, and AI tools, and how they can address inefficiencies and improve patient and clinician experiences across Australia.The discussion also dives into the challenges of translating evidence into practice, the impact of fragmentation in the health system, and the critical role of workforce engagement, leadership culture, and patient-centred design.The conversation provides practical insights into how clear, collaborative clinical pathways can reduce clinician burnout, promote health equity, and create a foundation for safe, smart digital innovation.It examines how evidence-based pathways interact with technology such as electronic medical records, e-referrals, and AI tools, and explores strategies to overcome system fragmentation while improving consistency, efficiency, and patient-centred care across healthcare settings.Key Takeaways✨ Clinical pathways standardise care, providing consistent, evidence-based guidance for clinicians and supporting a seamless patient journey across fragmented health systems.🤝 Integrating clinical pathways with digital tools improves communication, reduces inefficiencies, and helps prevent patients from falling through the cracks in a federated healthcare environment.📉 Pathways can address “hidden taxes” on the system, such as unnecessary tests and duplicated processes, unlocking both cost savings and safer care.👩‍⚕️ Effective pathways reduce clinician burnout by delivering point-of-care tools that streamline decision-making, and must be co-designed with both workforce and patient needs in mind.🤖 Solid foundational systems are needed before leveraging advanced technologies like AI, ensuring that any innovations support, rather than overwhelm, clinicians and patients.Timestamps00:00 — Introduction00:36 — What are clinical pathways?04:49 — Clinical pathways analogy: restaurants06:09 — Pathways as patient journeys07:42 — Digital’s role and “filling the cracks”12:09 — Inefficiencies and hidden taxes16:58 — Interoperability vs. care pathways24:12 — Clinician burnout and enabling workforce28:04 — AI, tech foundations, and implementation41:20 — Future directions for Streamliners--------Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full ArticleIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.

In this episode of Talking HealthTech, Peter Birch and Rebecca McBeth from HiNZ speak with Hon. Tracey Martin, Darren Douglass, Debbie Hughes, and Alex Kemp about digital health innovation and challenges in New Zealand.This episode explores the latest developments in digital health and aged care in New Zealand, recorded during Digital Health Week in Christchurch, hosted by Health Informatics New Zealand (HiNZ).The discussion covers the digital transformation roadmap for Health New Zealand, highlighting how technology, clinical leadership, and inclusive design are shaping the future of care.The episode examines the challenges and opportunities in residential aged care, including workforce pressures, funding reforms, and the practical use of AI and digital tools to support frontline staff.The evolving role of HiNZ within the health sector is explored, including efforts to foster cross-sector collaboration, drive innovation, and provide long-term governance.The conversation captures insights from industry leaders and practitioners, offering a comprehensive view of New Zealand’s approach to digital health transformation, grounded in practical, human-centred strategies.Key Takeaways✨ The future of aged residential care in NZ faces both political and practical challenges, with technology positioned to streamline processes and enable more human-centred care.🧠 Co-design and direct involvement of disabled people in digital health solutions is crucial; early engagement helps address accessibility and diversity in technological development.💼 Health New Zealand’s ten-year digital investment plan focuses on stabilising infrastructure, modernising platforms with AI and automation, and ultimately transforming clinical care and patient access.🤝 Building trust and breaking down silos in healthcare are priority strategies for HiNZ, fostering connection and collaboration across the health sector.👥 Leadership, change management, and digital upskilling initiatives are central to delivering sustainable transformation for NZ’s health workforce and systems.Timestamps00:00: Introduction00:43: Hon. Tracey Martin - Aged Care Association, NZ07:27: Darren Douglass - Acting Chief Information Technology Officer, Health NZ17:42: Debbie Hughes - Chief Executive, NZ Disability Support Network22:05: Alex Kemp - Director of Engagement/CEO, HiNZ--------Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full ArticleIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.