Talking HealthTech 596 - Smarter Chronic Disease Management & Patient Experience in General Practice
Mar 30, 2026
Genevieve McLaren-Lee, a nurse and practice manager who runs multiple GP clinics focused on patient-centred care. Dan Wijeratne, founder of MyGPMPtool, builds CRM-style tools for chronic care and clinician workflows. They discuss diverse clinic demographics, brief ‘health cues’ to reinforce consultations, team-based care-plan reforms, and tech that improves patient experience while cutting clinician admin.
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Managing Two Opposite General Practices
- Genevieve manages two very different GP practices with contrasting patient demographics.
- Currie averages age 35 with younger families and newer-to-Australia doctors while Port Stephens serves an older, more experienced-GP population.
General Practice Is Everything In One Place
- General practice is uniquely broad and responsive, handling clinical, social and behavioural problems outside rigid healthcare silos.
- GPs must innovate and adapt across unpredictable consults, which creates significant pressure and need for flexible tools.
Time Pressure Drives Need For Relationship-Preserving Tools
- Consult time pressure forces GPs to make rapid diagnostic and management decisions across multiple unrelated problems.
- Without the right tools efficiency suffers and clinician-patient interaction risks being eroded, so tools must preserve that relationship.