CX Today
CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Episodes
Mentioned books
May 25, 2021 • 16min
Zendesk Customer Experience Trends Report 2021 Overview
CX Today's Carly Read hosts Peter Lorant, EMEA COO, Zendesk.
May 19, 2021 • 16min
Puzzel's CEO Talks CCaaS Innovation and Growth
CX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel.
May 14, 2021 • 12min
Verint Launches IVA Pro
CX Today's Carly Read hosts Jen Snell, Vice President, Product Marketing, Verint.
May 12, 2021 • 16min
The State of the Modern Contact Centre
CX Today's Carly Read hosts Ed Creasey, Director Presales, International and Tomas Taesler, Product Line Manager, Workforce Management at Calabrio.
May 12, 2021 • 15min
Is Video in the Contact Centre the next CX Game Changer?
CX Today's Rob Scott hosts Thomas Rødseth, CTO at Puzzel
May 3, 2021 • 32min
Artificial Intelligence meets Emotional Intelligence
CX Today's Clare Muscutt hosts Sandra Thompson, Founder at Ei Evolution, and Jonathan Allan, CMO at Puzzel.
Apr 26, 2021 • 20min
How Data Driven Insights Transform Customer Engagement
CX Today's Carly Read hosts Martin Taylor, Deputy CEO, Content Guru.
Apr 21, 2021 • 8min
Hubspot's Operations Hub Launch 2021
CX Today's Carly Read hosts Alison Elworthy, EVP Revenue Operations, Hubspot.
Apr 13, 2021 • 29min
Reimagining CX with Five9 and Metrigy
CX Today's Rob Scott hosts Genefa Murphy, CMO at Five9 and Robin Gareiss, CEO at Metrigy.
Apr 12, 2021 • 13min
Automating Conversations in CX
CX Today's Carly Read hosts Esteban Kolsky, CX Evangelist, SAP.
