CX Today
CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Episodes
Mentioned books
Jul 21, 2021 • 24min
The Future of CX in a Post-Pandemic World and the Role of CRM
CX Today's Rob Scott hosts Crevan O'Malley, Senior Sales Director, HubSpot.
Jul 19, 2021 • 22min
The Future of CX Starts with the CRM
CX Today's David Dungay hosts David Campbell, VP of Marketing, SugarCRM.
Jul 15, 2021 • 20min
AudioCodes: Modernising On-Premise Contact Centres
CX Today's William Smith hosts Peter Broeckx, Sales Manager Contact Center EMEA at AudioCodes
Jul 14, 2021 • 28min
Reimagining Customer Migration Journeys
CX Today's David Dungay hosts Andy Dignan, Senior VP of Global Partners and Services, Five9 & Irwin Lazar, President and Principal Analyst, Metrigy.
Jul 12, 2021 • 9min
Keeping Agents Engaged Post-Pandemic
CX Today's Carly Read hosts Maxine Allard, Senior Account Director, Odigo.
Jul 7, 2021 • 9min
How Invoca's DialogTech Deal Impacts the $4.8B Conversational Intelligence Market
CX Today's Carly Read hosts Gregg Johnson, CEO, Invoca.
Jun 28, 2021 • 21min
Digital Transformation and AI in CX
CX Today's Carly Read hosts John Trembley, VP of Marketing, Evolv.
Jun 17, 2021 • 14min
The Past, Present and Future of CRM
CX Today's William Smith hosts Jon Ferrara, Nimble founder and CEO.
Jun 7, 2021 • 21min
CallMiner Eureka Platform and Managing Cross-Channel Conversations
CX Today's Carly Read hosts Jeff Gallino, CTO & Founder at CallMiner.
May 27, 2021 • 14min
Noise Challenges Associated with WFH
CX Today's Carly Read hosts Evan Fromberg, VP of Sales, Krisp and Robert Schoenfield, COO, Krisp.
